Waiter / Waitress

Brown's Hotel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Brown's Hotel as a Waiting Team Member, where you will deliver exceptional service at prestigious events alongside a passionate team. With a commitment to excellence, you'll play a key role in crafting unforgettable experiences for distinguished guests in a fast-paced, luxury setting. Opportunities for growth and recognition make this an ideal workplace for motivated individuals.

Benefits

Discounted hotel rates

50% discount on Food and Beverage

Extensive learning and development opportunities

Meals on duty

Social activities and events

Recognition programs & Annual awards

Pension Scheme

Season Ticket Loan / Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Passion for delivering exceptional service.
• Willingness to learn and adapt in hospitality.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding service at events.
• Tailor approach to exceed expectations.
• Create memorable experiences for guests.

Skills

Service Excellence

Positive Attitude

Strong Work Ethic

Independence

Team Collaboration

High Standards of Hygiene

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Rocco Forte Hotels is seeking a Waiting Team Member to join our Meetings and Events Operations team. You will help deliver outstanding service at events, from weddings and dinners to conferences and cocktail parties, ensuring every detail meets our guests’ high expectations. With a passion for service excellence, you’ll assist the management team in providing seamless, high-quality service in a fast-paced, luxury environment. Well-presented and confident, you will create a lasting impression and contribute to an unforgettable guest experience, becoming an integral part of the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.