Waiter / Waitress

Hexis support services limited; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A vibrant and friendly lounge and restaurant is seeking an experienced waitress to oversee operations, manage staff, and ensure customer satisfaction. This part-time role involves evening shifts and opportunities for immediate start within a dynamic environment. Candidates should have prior industry experience and a knack for customer service.

Qualifications

• Previous experience in a restaurant or shisha lounge preferred.
• Flexibility to work evenings and weekends.
• Advanced English proficiency required.

Responsibilities

• Oversee daily lounge operations and ensure quality service.
• Hire, train, and manage staff while resolving conflicts.
• Plan and manage customer engagement events and promotions.

Skills

Customer Service

Staff Management

Operations Management

Financial Management

Job description

We are looking for an experienced waitress to join our team at Millions Lounge & Restaurant in Chadwell Heath.

Job Responsibilities:

1. Operations Management: Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating).
2. Staff Supervision: Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve internal team issues or conflicts.
3. Customer Service: Greet guests, handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers.
4. Compliance and Safety: Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and indoor smoking. Maintain licenses related to tobacco, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety.
5. Financial Management: Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Assist in setting pricing, promotions, or loyalty programs. Report financial and performance metrics to owners.
6. Marketing and Promotions: Plan events (themed nights, live music, football screenings). Manage social media accounts and local advertising. Collaborate with influencers or loyalty schemes.

Job Requirements:

• Previous experience in a restaurant or shisha lounge environment preferred.
• Flexibility to work evenings and weekends.
• Immediate start.

Experience: Required

Languages: English – Advanced

Employment: Part-time

Schedule: 6pm - 11:30pm

Salary: £12.21 – £13 hourly

Starting time: Immediate start!

About Hexis Support Services Limited:

Friendly & Nice Atmosphere