Waiter/Waitress

Ardent Pub Group | B Corp™; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private Healthcare

Team meals

Employee of the Month

Discounts

Wellbeing & EAP

Birthday gifts

Job summary

Ardent Pub Group is seeking a proactive Waiter/Waitress for The Hound in London. You will deliver a warm welcome, provide excellent service, and lead by example to inspire the front-of-house team. The role offers opportunities to grow within an award-winning, purpose-driven pub group.

We value energy, pride in hospitality, and a dedication to guest experiences. Join a team recognised for community impact and career development in a supportive culture.

Qualifications

• Previous experience as a Waiter/Waitress in a fast-paced, quality restaurant or pub.
• Hands-on attitude with the confidence to roll up your sleeves.
• Creative mindset with exceptional attention to detail.
• Genuine passion for food and hospitality, with a strong desire to learn and grow.

Responsibilities

• Deliver a warm, genuine welcome and outstanding service on every visit.
• Lead by example on the floor and support the front-of-house team.
• Maintain high standards of guest experience and atmosphere.

Skills

Waiter/Waitress experience

Hands-on attitude

Attention to detail

Passion for food & hospitality

Career development mindset

Job description

Our Group

At Ardent Pub Group, everything starts with people. Whether you’re walking into one of our pubs or joining our team, you’ll be met with genuine warmth. We build pubs that are rooted in their communities, driven by purpose and built to last.

We operate three acclaimed pubs - The George (Fitzrovia), The Cadogan Arms (Chelsea), and The Hound (Chiswick) - each rooted in tradition but full of fresh energy. Named Food-Led Pub Group of the Year at the 2024 R200 Awards, with The Cadogan Arms and The George both featured in the Top 100 Gastropubs list, we’ve also won the 2026 Best Premium Food Offer at The Publican Awards - cementing our reputation for leading the way in exceptional pub dining.

As hospitality’s highest-scoring B-Corp certified company, we’re committed to doing business the right way - balancing exceptional guest experiences with meaningful social and environmental impact. Our culture is just as important as our performance, which is why we’re proud to be recognised in CODE Hospitality’s Happiest Places to Work 2025 and Sunday Times Best Places to Work 2026.

Our mission is to deliver the gold standard of public houses - where quality food, drink, and service create exceptional experiences. If that resonates, we’d love to hear from you.

Benefits And Culture

• Group & External Partners Dining Discount up to 50%
• Private Healthcare with Vitality after 1 year service ( 40% off with Virgin Active, PureGym & Nuffield Gyms)
• Employee of the Month Awards
• £1000 Values Award every quarter
• 24/7 GP & EAP Access
• Freshly cooked team meals everyday
• All breaks are paid
• Employee Referral Bonus up to £800
• WSET Training
• Industry leading training & onboarding
• Supplier trips
• Twice yearly staff parties
• 1 paid day per year to donate to a charity of your choosing
• CODE Membership
• Hospitality Rewards Enhanced Membership Package
• Wellbeing & EAP Support including 1 on 1 sessions
• LOS, Bday, Maternity, Paternity, Wedding Gifts
• Bespoke coaching and training courses

The Position

As a Waiter/Waitress at The Hound, you’ll be at the heart of our guest experience. You’ll deliver a warm, genuine welcome, provide outstanding service throughout every visit, and lead by example on the floor- helping to inspire the entire front-of-house team to do the same.

We’re looking for someone who brings energy, passion, and pride to everything they do.

What we’re looking for:

• Previous experience as a Waiter/Waitress in a fast-paced, quality restaurant or pub
• A hands-on attitude with the confidence to roll up your sleeves and get stuck in
• A creative mindset with exceptional attention to detail
• A genuine passion for food and hospitality, with a strong desire to learn and grow
• Ambition to develop your Waiter/Waitress career within an award-winning, forward-thinking pub group

A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts. As with most roles in hospitality, shift patterns may vary depending on business needs.

If you love creating memorable experiences for guests and want to grow with a team that values quality, ambition, and personality, we’d love to hear from you.

Our commitment to Equity, Diversity and Inclusion

At Ardent Pub Group, the greatest welcome isn’t just something we give to our guests — it’s something we extend to everyone who walks through our doors. Our pubs are built on warmth, character and community, and that only works when the people who make them thrive feel respected, valued and able to be themselves.

We believe that a diverse team makes for a better pub: richer ideas, better problem-solving, more creativity and a stronger connection to the communities we serve. Inclusion isn’t an initiative for us — it’s part of how we operate every day.