Waiter, The Birnam

The Gleneagles Hotel; Auchterarder; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

50% discount on F&B, Golf & Spa

Golf Membership £50/year

Gym access

Pension scheme

Life Insurance

Staff recognition programme

Volunteer day

Employee assistance programme

Monthly pay-day lunch

Job summary

The Gleneagles Hotel in Auchterarder is seeking a thoughtful, confident Waiter to deliver a warm and memorable dining experience in our luxury setting. You’ll serve meals and beverages across Lunch and Dinner, ensuring impeccable service and guest satisfaction within The Birnam restaurant.

We value a great attitude, resilience, and a passion for delivering high standards. Join a team that supports development, offers fantastic perks, and an iconic working environment at Gleneagles.

Qualifications

• You have previous waiter and customer service experience.
• Luxury hospitality background is preferred but not required; a great attitude is essential.
• A keen eye for detail and an organised approach are important.
• You are motivated, resilient and able to work in fast-paced environments.
• Strong team player with excellent communication and punctuality.

Responsibilities

• Deliver a warm and memorable dining experience at The Birnam restaurant.
• Serve food and beverages during Lunch and Dinner service.
• Maintain high standards of service, room preparation and presentation.
• Assist guests with queries and handle concerns positively.
• Upsell where appropriate to support restaurant performance.
• Collaborate with Food & Beverage team to ensure seamless operations.
• Engage with guests to enhance their stay and exceed expectations.

Skills

Waiter experience

Customer service

Hospitality

Attention to detail

Job description

We are currently seeking a thoughtful, confident and motivated

Waiter

The on target earning potential for this role is £34,339 / per annum based on a 39 hour contract - comprising a base salary of £26,039, plus a qualified estimate of £8,300 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll be delivering a warm and memorable dining experience for all our guests within our new The Birnam restaurant
• Serving food and beverage to our guests will be your main daily focus, across both Lunch and Dinner service
• You’ll take pride in all tasks you complete, being an essential member of the Food & Beverage service team always ensuring we’re setup for success
• Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to deal with any concern in a positive way
• You’ll maintain the highest standards of service, room preparation and presentation throughout the restaurant
• Playing a significant part in making sure both the lunch and dinner operation runs without a hitch
• You’ll be proficiently up selling and encouraging other team members to do the same at every opportunity
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person

• You have previous waiter and customer service experience, and are looking to further develop your expertise within an elevated grill style restaurant
• Having had experience within a luxtury hospitality environment would be ideal, however having a great attitude is essential
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• A keen eye for detail, an organised approach and willingness to exceed guest expectation
• You want to be the best and work with the best; learning from the experts in our team and sharing your knowledge with us
• You have a high level of resilience and the ability to deal with fast-paced environments is essential
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Eligible employees can access the Octopus EV Car Scheme, offering the opportunity to drive a brand-new electric vehicle
• Free ‘pay day’ lunch and monthly drinks offers

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our grounds

Investment in your development and wellbeing

• Life Insurance
• Pension Scheme
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026, our full-time employees can expect to receive around £8,300 in addition to their annual salary