Waiter

Heard Soho; Greater London; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

50% off food and drink in Heard. sites

Cycle to work scheme

High street discounts

Birthday off

Job summary

Heard. is a premium fast-casual smash burger concept from a two-Michelin-starred chef, delivering maximum flavour with precision. We seek warm, engaging waiters to join our team and create exceptional hospitality for every guest.

Deliver memorable service, master the menu, work closely with a tight-knit team, and uphold spotless floors and smooth flow during all shifts.

Qualifications

• Warm, engaging personality with a guest-focused mindset.
• Comfortable learning the menu and beverage offerings.
• Team player with a positive attitude during busy shifts.

Responsibilities

• Deliver Memorable Hospitality: Welcome guests with warmth and guide them through the menu.
• Surprise & Delight: Leave guests raving about more than just the food.
• Know Your Stuff: Become an expert on the menu, provenance, and beverages.
• Bring the Energy: Work with the team to keep service fast and morale high.
• Keep standards pristine: Maintain cleanliness and tidy set-up throughout shift.

Skills

Warm personality

Guest service

Team spirit

Job description

Waiter – Heard.

Burgers worth gathering for.

Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional. We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the world’s best kitchens. No gimmicks, no shortcuts - just maximum flavour done right.

We know our burgers are on another level - arguably one of the best in the world. But food this good deserves service to match. That’s where you come in. We are looking for warm, engaging Waiters & Waitresses to join our team - people who love great food and want to leave every single guest pleasantly surprised by exceptional, unfussy hospitality.

The Heard Package:

• Salary: £14 - £16 per year OTE (depending on experience and which Heard. restaurant you’re hired for)

• Benefits: Access to benefits platform from day one including 50% off food and drink in our sites, cycle to work scheme and high street discounts

• Professional Growth: Full training on hospitality, natural wines, craft beer, and product origin

• Clear Progression: Genuine opportunities to step up into Supervisor, Assistant Manager and Assistant General Manager roles as we grow

• Your Birthday off!

What You’ll Do

• Deliver Memorable Hospitality: Be the face of Heard. Welcome guests with genuine warmth, guide them through our menu, and create an engaging, effortless experience that turns first-timers into regulars.

• Surprise & Delight: Ensure every guest leaves raving about more than just the food. You'll bring personality, attentive care, and a naturally warm vibe to every table you touch.

• Know Your Stuff: Become an expert on our menu, from product provenance and smash-burger technique to our curated natural wines and craft beers.

• Bring the Energy: Work as a tight-knit team across the floor, keeping tables spotless, service fast, and shift morale sky-high.

• Keep standards pristine: Take pride in the details - from maintaining section cleanliness to making sure the floor and setup look crisp all shift long.

What You Bring

• Personality First: You are warm, open, and naturally engaging. You don't read scripts - you build real connections with guests.

• A Passion for Quality: You get excited about great food, drinks, and creating a great atmosphere.

• Team Spirit: A positive, can-do attitude, always ready to lend a hand to your teammates when the room gets busy.

This is an opportunity to be part of a growing brand. So, if you are a naturally warm, engaging person who loves great food and leaves the stuffy formality at the door, we would love to hear from you.