Assistant Manager

Heard Soho; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

50% off food and drink

Cycle to work

High street discounts

Birthday off

Professional growth funding

Job summary

Heard. is a premium fast-casual smash burger concept led by top culinary talent. We are expanding and seeking an Assistant Manager who keeps operations tight while delivering effortless hospitality.

You will manage rotas, stock, and holiday planning, lead on busy shifts, and train Supervisors to uphold quality and warmth. A growth path toward an Assistant General Manager awaits as we scale.

Qualifications

• Operational leadership and people management experience in fast-paced hospitality.
• Strong numerical and cost-control capabilities.
• Ability to build and manage rotas and stock counts.

Responsibilities

• Support the Business & P&L: work with AGM/GM on weekly stock counts and cost-saving opportunities.
• Master Scheduling & Rota Building: craft efficient rotas and holiday planning.
• Lead on the Floor: act as lead manager during busy services with warmth and speed.
• Develop the Squad: train and onboard Supervisors and Team Members with real-time feedback.
• Drive Service Excellence: ensure 90%+ guest feedback reflects exceptional product and hospitality.
• Protect Compliance: maintain site compliance with health & safety, licensing, and audits.

Skills

Operations leadership

Financial fluency

People management

Job description

Assistant Manager – Heard. Burgers worth gathering for.

Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional. We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the world’s best kitchens. No gimmicks, no shortcuts - just maximum flavour done right.

After a massive year touring the UK’s biggest events, we opened our permanent home in Borough last year, pairing our signature burgers with considered natural wines, craft beer, and a warm, efficient service style.

Now, with our second site in Soho thriving, we are looking forward to our next chapter. With our third and fourth sites on the horizon, we are looking to bolster our floor leadership team with an Assistant Manager - a detail-driven leader who keeps the engine room running behind the scenes while bringing effortless hospitality to the floor.

The Heard Package:

• Salary: £40,000 - £45,000 per year OTE (depending on experience and which Heard. restaurant you’re hired for)

• Benefits: Access to benefits platform from day one including 50% off food and drink in our sites, cycle to work scheme and high street discounts
• Professional Growth: Formal qualifications paid for, including Mental Health First Aid, H&S Level 3.

• Clear Progression: Genuine opportunities to step up into a Assistant General Manager role as we grow

• Your Birthday off!

What You’ll Do

• Support the Business & P&L: Work closely with the AGM and GM on the financial backbone of the restaurant - taking ownership of weekly stock counts, inventory controls, and identifying cost-saving wins across the venue.

• Master Scheduling & Rota Building: Craft efficient, balanced rotas that hit financial targets while taking care of the team. You’ll oversee holiday planning for the year and manage long-term staffing capacity.

• Lead on the Floor: Represent Heard. during busy services. You’ll step up as the lead manager on shift, setting high standards of warmth, speed, and product knowledge.

• Develop the Squad: Support the training and onboarding of Supervisors and Team Members. You’ll help turn new hires into hospitality pros, giving real-time feedback that elevates the room.

• Drive Service Excellence: Ensure 90%+ of guest feedback reflects exceptional product execution, warm hospitality, and sharp timing.

• Protect Compliance: Help maintain full site compliance across EHO, licensing, health & safety, and internal audit requirements.

What You Bring

• Operational & Financial Fluency: Proven experience as an Assistant Manager or strong Duty Manager in a fast-paced, high-standard environment with hands-on experience in rotas, stock-taking, and holiday management.

• A Grounded Leadership Style: Visible, calm under pressure, and organised. You take the numbers and operations seriously, but keep service feeling effortless and fun.

• Genuine Passion: A love for top-tier food, craft drinks, and guest-centric hospitality.

This is an opportunity to help shape a growing brand, not simply manage a restaurant. So, if you are a sharp, organised leader who takes food and operations seriously but leaves the stuffy formality at the door, we would love to hear from you.