VWG Dedicated Technician – Worcester

Automobile Association; Worcester; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Van provided

Fuel

Uniform

Boots

Breakdown cover

Job summary

Volkswagen Dedicated Technician – Drive Prestige, Deliver Excellence is a role with The AA partnership, delivering premier roadside support for Volkswagen vehicles. The technician will own the customer journey from arrival to repair completion, using manufacturer diagnostics and maintaining high service standards.

The position requires an NVQ Level 3 in Vehicle Maintenance & Repair, a valid UK Cat B licence, and a customer-focused, independent mindset.

Qualifications

• Must have customer-focused mindset and strong communication skills.
• Independent and confident in handling roadside situations.
• UK Cat B licence (max 6 points) is required.

Responsibilities

• Deliver prestige roadside support for Volkswagen vehicles using manufacturer tools and diagnostics.
• Take ownership of the customer experience from arrival to completion of repair.
• Combine technical skill with clear communication to ensure satisfaction.
• Handle warranty work, roadside diagnostics and advanced repairs.
• Start and end your day at home with a VWG van, tools and uniform.
• Work 40 hours/week with a 7am–8pm shift window with flexible standby.

Skills

Customer focused

Communication

Independent

Education

NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair

Job description

Volkswagen Dedicated Technician – Drive Prestige, Deliver Excellence

Be Better – Be part of not one, but two iconic brands. Step into a role that blends cutting-edge technology with customer-first service. As a Volkswagen Dedicated Technician with The AA, you’ll represent two of the most respected names in motoring. This is more than a technician role—it's your chance to deliver a high-calibre experience that keeps customers moving with confidence.

What You’ll Do:

• Deliver prestige roadside support for Volkswagen vehicles, using manufacturer-specific tools and diagnostics
• Take complete ownership of the customer experience, from arrival to completion of the repair
• Combine technical skill with excellent communication to ensure customer satisfaction every time
• Handle a mix of warranty work, roadside diagnostics, and advanced repairs
• Start and end your day at home with a fully equipped VWG van, tools, and uniform
• Work 40 hours/week – currently with a 7am–8pm shift range, with flexible standby hours to suit your life

Who You Are:

• NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair
• Confident, independent, and customer focused
• Holds a full UK Cat B licence (max 6 points)

What You’ll Get:

• A competitive base salary of £38,270, with realistic OTE of £50,000+, designed to reward dedication and skill in a high-performing team
• 23 days holiday + bank hols (rises with service)
• Van, fuel, uniform, boots—and breakdown cover from Day 1
• Up to 7% pension, life assurance, 24/7 GP & EAP support