VR Service Manager

Cornerstone VR, part of The Antser Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading training provider, Cornerstone VR is seeking a Service Manager to enhance customer engagement and support the integration of their VR-enabled training solutions. The role involves establishing relationships across public sectors while managing project deliverables and improving outcomes for vulnerable children and families. This full-time position demands strong communication skills and a proven track record in client-focused environments.

Qualifications

• Experienced or qualified professional in their field, with practical experience.
• Strong understanding of public services and context.
• Experience working directly with children and families.

Responsibilities

• Develop and maintain relationships with customers and stakeholders.
• Act as primary contact for customers throughout contracts.
• Ensure delivery of products and engage with customers.

Skills

Communication

Negotiation

Project Management

Relationship Management

Education

Professional qualification in a related field

Job description

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Head of Operations and Practice at Cornerstone VR

Cornerstone Training and Support is a Birmingham-based training provider offering conventional and Virtual Reality enabled training solutions.The group’s VR-led 'behaviour change' training tool is widely used across health, education, social care and the police. The programme enables learners to experience the impact of trauma, abuse and neglect through the eyes of a children and young people.

To support our continuing growth plan, we are looking for a Service Manager to join our team, to:

ØDeveloping and maintaining strong, active relationships with our customers, local authorities, virtual schools, fostering teams, and the education sector across the UK.

ØActing as the primary point of contact between customers and the company, from contract initiation to embed Cornerstone’s VR product into their practice, improving service delivery and supporting better outcomes for customers clients, such as vulnerable children and families.

ØWorking within our multidisciplinary team to ensure that Cornerstone VR has a wide an engagement as possible.

ØGathering data on product usage to evaluate Cornerstone VR, producing reports that highlight best practices.

ØLeveraging customer relationships to identify new business opportunities.

The role is based in the South East, but travel around the UK and to the office in Birmingham is a requirement of the role, as is a flexible approach to work.

Role and Responsibilities:

·Build and maintain strong, long-lasting relationships with customers, addressing requests and issues as needed.

·Serve as the primary point of contact for customers throughout the duration of their contract, ensuring our products are effectively embedded in practice and improving lives.

·Ensure the timely and successful delivery of our products, initial strategy meetings, delivering training, and ongoing customer engagement and support.

·Forecast and track key account metrics, such as quarterly sales results and annual forecasts.

·Communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders.

·Ensure an accurate record is maintained of all customer engagement and customers meeting key milestones and objectives.

·Collate qualitative and quantitative customer data to evidence the use and impact of CornerstoneVR

·Work alongside sales and marketing through attending conferences, demonstrations both in person and online, alongside negotiation and finalisation of both new and renewing contract agreements.

·Develop new business with existing clients and identify opportunities to expand the reach of our products across the UK, Europe, and internationally.

Knowledge and expertise:

·Experienced or qualified professional in their field, with practical experience.

·Strong understanding of public services and the context in which they operate.

·Experience working directly with children and families, managing teams, and collaborating with senior managers and stakeholders across the sector.

·Understanding of attachment, trauma, and the impact this can have on lives.

·Proven track record of delivering client-focused solutions to meet a diverse range of customer needs.

·Strong communicator with expertise in presentation, negotiation, and influence.

·Skilled in managing multiple projects with attention to detail.

·Excellent verbal and written communication skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Professional Training and Coaching

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