VP, Global Payments Experience & Customer Loyalty

Flywire; England; Híbrido; GBP 150 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Flying Start induction programme

Wellbeing and mental health programs

FlyMate global collaboration

FlyBetter Days to volunteer

Resumo da oferta

Flywire is seeking a visionary Vice President to own the global payer experience across its payments platform and to lead the first-ever global payer loyalty initiative. You will drive modernization of the product as well as the localization strategy for regulated markets, including India and China, while building a high-performing, AI-enabled product organization.

Reporting to the Chief Payments Officer, you will influence executive leadership and collaborate with Engineering, Analytics, and

Qualificações

• 15+ years of Product Management experience with at least 5 years leading organizations at the Vice President level or equivalent.
• Extensive experience owning global consumer payment products or fintech platforms serving millions of users.
• Proven success improving payment conversion, customer engagement, and user experience across complex international payment ecosystems.
• Demonstrated experience building customer loyalty, retention, or recurring engagement programs within payments or financial technology.
• Strong product strategy background with experience modernizing large-scale platforms and consolidating legacy products.
• Deep understanding of UX, product design, localization, accessibility, and customer-centric product development.
• Experience partnering with engineering organizations to deliver highly scalable payment platforms.
• Knowledge of regulated payment markets including India, China, or similar international markets.
• Executive presence with the ability to influence senior leadership, executive committees, and Board-level stakeholders.
• Strong analytical mindset with experience leveraging experimentation, product analytics, customer insights, and AI-enabled product development.
• Passion for building inclusive, high-performing teams and developing future product leaders.

Responsabilidades

• Define the vision and strategy for every payer-facing payment experience across Flywire.
• Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX.
• Establish global quality standards and ensure consistent experiences across all products and regions.
• Improve payment completion, conversion, and customer satisfaction through continuous optimization.
• Lead localization strategies across highly regulated global markets including India, China, and other complex regions.
• Build Flywire's first global payer loyalty strategy.
• Increase repeat payment behavior through frictionless returning payer experiences.
• Develop loyalty metrics including repeat usage, retention, re-engagement, and lifetime value.
• Partner with Payments Monetization to balance customer experience with sustainable business outcomes.
• Evaluate innovative loyalty initiatives, referrals, personalized experiences, and value-added payment services.
• Lead consolidation of fragmented payer experiences into a unified global platform.
• Define long-term experience architecture alongside Platform Engineering.
• Prioritize modernization initiatives that improve scalability, maintainability, and user experience.
• Simplify customer journeys while reducing operational complexity.
• Serve as Flywire's executive advocate for the payer.
• Translate customer feedback, behavioral insights, and market trends into product investments.
• Partner with Payments Performance & Insights to identify friction and optimization opportunities.
• Influence strategic decisions across Product, Platform Engineering, Network, Operations, and Commercial teams.
• Lead and develop a global Product Management organization.
• Foster a culture of experimentation, rapid learning, and data-driven decision making.
• Partner closely with Engineering, Design, Analytics, Payments Network, Operations, and Commercial leaders.
• Drive AI-first product development practices, leveraging AI-assisted product discovery, personalization, and rapid iteration throughout the product lifecycle.

Conhecimentos

Product leadership

Fintech payments

Global scale

UX optimization

AI-enabled product development

Executive collaboration

Ferramentas

Figma

Payment APIs

Global payments platforms

Cloud-native SaaS

Data & Insights

Descrição da oferta de emprego

Flywire is seeking a visionary Vice President to own the global payer experience across its payments platform and to lead the first-ever global payer loyalty initiative. You will drive modernization of the product as well as the localization strategy for regulated markets, including India and China, while building a high-performing, AI-enabled product organization.

Reporting to the Chief Payments Officer, you will influence executive leadership and collaborate with Engineering, Analytics, and