VP Client Success

Intent Limited; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

26 days holiday (increasing with long‑

Job summary

Intent Limited seeks a hands-on VP of Client Success to turn our customer intelligence platform into measurable business impact—from initial engagement through ongoing adoption and growth.

You will lead the Client Success team, collaborating with Sales, Product, Solutions, and Engineering to deliver client value, prove ROI, and scale delivery across industries. Hybrid London role with global client exposure.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 10–15 years of experience in customer success management or related fields such as analytics delivery.
• Experience managing enterprise accounts across multiple industries/sectors is highly desirable.
• Familiarity with ISO27001 and SOC2 compliance standards is advantageous.

Responsibilities

• Actively manage relationships with key clients across multiple sectors to ensure satisfaction and retention.
• Deliver measurable ROI for clients by embedding the company’s technology into their organisations and enabling them to take action on their data.
• Oversee the execution of client projects from inception to delivery, ensuring timely completion and high-quality outcomes.
• Develop and execute an annual business plan for Client Success that aligns with the company’s long‑term vision.
• Balance short‑term priorities with long‑term value creation for both clients and the organisation.

Skills

Leadership

Client Success

Cross-functional

Strategic planning

Data-driven decisions

Thought leadership

ISO27001 familiarity

Education

Bachelor's degree in Business Administration, Data Science, or related field

MBA preferred

Tools

ISO27001/SOC2 familiarity

Job description

We are looking for a hands on VP Client Success focused on turning the company’s customer intelligence platform into measurable business impact—from initial engagement through ongoing adoption!

Intent HQ redefines customer understanding for the agentic era, enabling enterprises to influence customer decisions at the moments that determine growth, loyalty, and competitive advantage. As the Human-to-AI Context Company, we offer groundbreaking AI technology that creates the missing context of human behaviour and individuality, transforming data into confident decisions that reflect how people actually act in the real world. We enable brands to Act With Intent.

Trusted by global enterprises, Intent HQ manages 325M+ profiles and processes 250B events daily. We won AI Business of the Year (National AI Awards 2025), Analytics Company of the Year (British Data Awards 2025), and winner of Best AI Ethics & Diversity Strategy (AI World Series Awards 2025), recognising Intent HQ’s AI innovation, analytics excellence, and ethical leadership. Intent HQ is a proven partner for leaders seeking measurable growth, faster decision velocity, and responsible AI-driven advantage.

The Vice President, Client Success owns the client outcomes that matter. This is a hands‑on leadership role focused on turning the company’s customer intelligence platform into measurable business impact—from initial engagement through ongoing adoption and growth.

You will lead the Client Success team & work closely with Sales, Product, Solutions, Engineering bringing these teams together around a single goal: helping clients get more value, faster. Working directly with senior client stakeholders to identify opportunities, solve complex problems, prove ROI, and turn insights into action.

Beyond individual accounts, the VP, CS will build the systems, processes, and culture needed to scale exceptional client delivery—raising the bar on execution, accountability, and continuous improvement across the organisation.

Key Responsibilities

Client Success & ROI Delivery

• Actively manage relationships with key clients across multiple sectors to ensure satisfaction and retention.
• Deliver measurable ROI for clients by embedding the company’s technology into their organisations and enabling them to take action on their data.
• Serve as a trusted advisor to clients, providing technical vision, thought leadership, and actionable insights.
• Facilitate workshops and strategy sessions to align client goals with the company’s platform capabilities.

Operational Excellence

• Oversee the execution of client projects from inception to delivery, ensuring timely completion and high-quality outcomes.
• Reduce complexity in processes and tasks to increase efficiency and scalability.
• Manage ISO27001 compliance by ensuring appropriate access controls over information assets and software tools are implemented.
• Monitor performance metrics across teams to identify areas for improvement and drive accountability.
• Set the vision and strategy for the Client Success team in alignment with organisational goals.
• Directly manage CS Directors and Client Partners as well as other team members, providing hands‑on guidance and support.
• Conduct regular staff reviews to ensure accountability, professional growth, and alignment with company values.
• Hire and develop a diverse team of high‑performing professionals who embody a client‑first mindset.
• Deliver compelling sales messaging that resonates with clients across industries.
• Partner with sales teams to support deal closures by providing technical expertise and strategic insights.
• Inspire clients with thought leadership on how AI and analytics can transform their businesses.

Strategic Planning & Execution

• Develop and execute an annual business plan for Client Success that aligns with the company’s long‑term vision.
• Balance short‑term priorities with long‑term value creation for both clients and the organisation.
• Research emerging trends in AI, analytics, and customer intelligence to keep the company at the forefront of innovation.
• Foster a collaborative culture that emphasises innovation, accountability, and continuous improvement.
• Act as a resource to unblock challenges faced by team members and enable them to succeed in their roles.
• Champion cross‑functional initiatives within the organisation.

Evaluation Criteria

The VP, CS will be evaluated based on:

• Client Credibility: Ability to build trust with clients through expertise, results‑driven execution, and strong interpersonal skills.
• Collaboration: Effectiveness in working across cross‑functional teams to achieve shared goals.
• Hands‑On Leadership: Willingness to directly contribute to client success while empowering team members.
• Start‑Up Experience: Comfort operating in a fast‑paced environment with evolving priorities.
• Warmth & Approachability: Ability to inspire trust among clients and internal teams through authentic engagement.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Data Science, or related field; advanced degree preferred (e.g., MBA).
• 10–15 years of experience in customer success management or related fields such as account management or analytics delivery.
• Experience managing enterprise accounts across multiple industries/sectors is highly desirable.
• Familiarity with ISO27001and/or SOC2 compliance standards is advantageous.
• Client-Centric Mindset: Deep understanding of customer needs and ability to deliver tailored solutions that drive measurable results.
• Technical Expertise: Strong foundation in AI, analytics, data‑driven decision‑making, and customer intelligence platforms.
• Operational Excellence: Ability to balance strategic oversight with hands‑on execution of day‑to‑day responsibilities.
• Problem‑Solving Skills: Proactive approach to identifying challenges and implementing effective solutions in real time.
• Leadership: Proven ability to lead diverse teams while fostering a collaborative culture.

Additional Attributes

The ideal candidate is passionate about delivering exceptional client experiences while driving tangible business outcomes. They thrive in fast‑paced environments where they can combine strategic thinking with hands‑on execution. A commitment to fostering an inclusive workplace culture is essential.

• 26 days holiday (increasing with service)

Most companies lose the detail. A large mobile network generates hundreds of billions of events every single day — too expensive to keep in raw form. So your rich, specific, wonderfully complicated life gets compressed into an average. You become “males 25–34 in the southeast who browsed upgrades.” A bucket. A segment. And then that bucket gets blasted with messages — because when you cannot tell what someone actually wants, the only strategy left is frequency. Send more, send often, hope something lands.

We built something different. Intent runs two types of intelligence in parallel. Our cloud engine reads billions of events a day — weblogs, payments, app signals, CRM records — and finds behavioural sequences: chains of small actions that unfold in a recognisable order before someone switches, upgrades, or leaves. Our on‑device Edge AI sits directly on the phone, reading 16,000 signals and distilling them into 750 insights about your current state — without any of that information ever leaving the device.

We manage over 300 million customer profiles. We underpin $115 billion in customer value. We hold 49 patents in behavioural AI, privacy architecture, and on‑device intelligence. We were named AI Business of the Year 2025. And Verizon — with large data science teams of its own — has been our customer for seven years, because what we have built over a decade of patents, learning, and rigorous product development cannot be easily replicated.

Our Team

Around 110 people and growing, based across London, Barcelona, Lisbon, New York, and Tel Aviv. Engineers, data scientists, product designers, and commercial minds who collectively speak over 15 languages. United by a single conviction: when you understand human behaviour properly, relevance follows — and when relevance follows, so does value.

Why Join Intent

Work that matters at genuine scale.

Our clients have tens of millions of customers and billions of interaction events each day. You will not be optimising a landing page — you will be shaping how the world's largest enterprises understand and serve their customers.

Category-defining technology.

49 patents. An AI that reads 16,000 behavioural signals directly on your phone — data never leaves. A cloud engine that digests 250 billion events a day and delivers fresh intelligence in under 120 seconds. Privacy twins that make re‑identification mathematically infeasible.

Global reach, real momentum.

Verizon, MTN Group, ABG Capital — across telecoms, financial services, retail, and social media. Expanding rapidly into Latin America, Africa, APAC, India, and the Middle East. AI Business of the Year 2025.

A place to grow — fast.

We are at an inflexion point: approaching profitability, launching a flagship agentic platform, and scaling commercially across seven regions. The people who join now will shape the next chapter.

Hybrid and flexible.

London-based roles work from the office three days a week, with the rest remote. Team members across Barcelona, Lisbon, New York, South Africa, Nigeria, Brazil, India, and Tel Aviv — a genuinely international team solving genuinely global problems.

Our Values — In Practice

Human-first. No one is average. We start with individual reality, motivation, and context — not statistical convenience or abstract users.

Principled. Privacy is a human right — a design principle, not a legal afterthought. Trust is foundational, not optional.

Ambitious. We anticipate the edge — looking ahead early and building what others assume cannot yet be built.

Inclusive. Intentionally relevant. Every interaction should earn its place — serving simply, with clarity in product, communication, and action.

In service. We serve simply — to our customers, to each other, and to the work itself. No unnecessary complexity, no ego in the way.