VP, Client Management Multinational - EMEA

American Express Global Business Travel; United Kingdom; On-site; GBP 180,000 - 230,000; Full time

Benefits offered by this job

Health and welfare insurance

Travel perks with major providers

Access to learning platform and 20,000

Job summary

American Express Global Business Travel in the United Kingdom seeks a Vice President of Multinational Client Management to build influential relationships with clients, understand their businesses, and use an insight-led consultative approach to demonstrate value.

This senior advisor role is fully client-facing, with travel to client settings about 40-60% of the time, serving as the senior-most advisor to the client and driving profitability, loyalty, and premium revenue through strategic

Responsibilities

• Building a vertical and horizontal web of influence for each client and prospect at the senior level, with proven track record influencing c-suite executives.
• Developing strategy for MN existing clients and potential new clients, including annual execution of an insight‑based diagnostic, analysis and action plan against key industry metrics tailored to each individual client's/prospect's business priorities and objectives.
• Owning various strategic initiatives, ensuring relevance at the client level and driving revenue to GBT
• Obtaining a deep understanding of the Business Travel marketplace, including competitive offerings, suppliers, trends, risks and opportunities.
• Providing insights, direction and coaching to the Director and Manager teams to facilitate effective oversight of all client accounts and realize company objectives.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’ re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As the Vice President of Multinational (MN) Client Management you will have primary responsibility for building influential and visible relationships with our clients, maintaining a thorough understanding of their businesses and industries, and mastering an insight‑led consultative approach that clearly demonstrates the American Express Global Business Travel value proposition and differentiated offering.

This role is designed to be fully client‑facing, with travel to client settings required on average 40-60% of the time in order to serve as the senior‑most advisor to the client.

This senior advisor will use their broad experience across the entire client portfolio to provide insights on how to best bring the needs and perceptions of the client back into the organization, act as client advocate and voice within American Express, GBT to drive needed improvements, and demonstrate value to the entire web‑of‑influence and help them navigate towards optimized results.

You will be accountable for every aspect of the client P&L and will stay focused on the customer and subsequently monetize the increased loyalty that results, drive all categories of premium revenue spend, foster deeper executive relationships between the client and Blue Box, protect transactional fees and margins, and manage profitability through firm, fair pricing.

The Vice President is also responsible for driving innovation in our servicing platforms to enhance customer value while also creating operational efficiencies.

What You'll Do

• Building a vertical and horizontal web of influence for each client and prospect at the senior level, with proven track record influencing c-suite executives.
• Developing strategy for MN existing clients and potential new clients, including annual execution of an insight‑based diagnostic, analysis and action plan against key industry metrics tailored to each individual client's/prospect's business priorities and objectives.
• Owning various strategic initiatives, ensuring relevance at the client level and driving revenue to GBT
• Obtaining a deep understanding of the Business Travel marketplace, including competitive offerings, suppliers, trends, risks and opportunities.
• Providing insights, direction and coaching to the Director and Manager teams to facilitate effective oversight of all client accounts and realize company objectives.

What We're Looking For

• 10+ years global account/client management and/or consulting experience
• Excellent client management skills and track record, and highly developed negotiation skills with the ability to retain and expand business to drive growth and competitive advantage.
• Ability to reframe and challenge the way customers view their businesses, aligning insights to key customer priorities and tying those insights back to our unique differentiators.
• Keenly track economic and industry activity and understands its implications on customer business, including potential new business opportunities with the ability to educate customers on industry trends and best practices adopted by peer companies.
• Proven track record engaging and influencing c-suite and other senior executives.
• Understands the difference between an insight‑led approach and a relationship‑driven service mentality and has the expertise and comfort level to challenge the client when it will better demonstrate the added value of American Express Business Travel.
• Experience managing a high performing, highly motivated team and demonstrated success in establishing strategic vision, target goals and action plans, especially in a virtual environment.
• Ability to thrive in a matrixed organization with limited resources, coordinating and securing buy‑in from internal and external stakeholders.
• Demonstrated expertise in effective change management across a team or organization.
• Ability to manage internal and external partnerships and swiftly adapt to different client personalities and challenges.
• Analytical, financial, process and problem‑solving skills applied to business issues achieving significant shareholder gains.
• Previous large market, multinational or global client experience required.

Location

United Kingdom

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we’re looking for!