Volunteer Experience Co-ordinator

National Trust for Places of Historic Interest or Natural Beauty; Keswick; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Pension up to 10%

Free NT entry

Season ticket loan

EV car lease

Discounts (Perks at work)

Holiday allowance 32 days

Flexible working

Employee assistance

Free parking

Job summary

The National Trust's North & West Lake District Landscapes Portfolio in Keswick is seeking a Volunteer Experience Co-ordinator to lead inclusive volunteering experiences across its properties.

You will recruit, induct, recognise and support volunteers; embed inclusive practices; use data to improve the volunteer journey; work with NT colleagues and community partners from Keswick to Wordsworth House.

Qualifications

• Experience supporting volunteering in a way that is safe, inclusive and enjoyable.
• Ability to coach and support colleagues who work with volunteers.
• Confident in recognising and sharing the benefits volunteers bring to the organisation.
• Ensure volunteers can share their views and feel heard.
• Create more chances for people to get involved in ways that suit them.
• Confident and capable in coaching and developing leadership with team volunteer managers.
• Experience of supporting individuals through challenging conversations and conflict resolution process.

Responsibilities

• Support teams to deliver the full volunteer journey - from recruitment and induction to recognition and exit.
• Embed inclusive practices, remove barriers, and ensure volunteers have a voice in shaping their experience.
• Use data and feedback to improve systems and processes, and help colleagues build confidence in working alongside volunteers.
• Engage with a wide range of people, including National Trust colleagues and volunteers, community members, and partners.

Skills

Volunteer support

Coaching

Advocacy

Volunteer voice

Inclusion

Leadership coaching

Conflict resolution

Job description

Summary

As Volunteer Experience Co-ordinator, you'll lead the development of inclusive, engaging and impactful volunteering experiences across the North & West Lake District Landscapes Portfolio. You'll work with teams to grow and diversify volunteer involvement, ensuring volunteers feel valued, supported and connected to our cause. Salary: £16,567.20 per annum pro rated (based on full-time equivalent of £27,612) Contract Duration: Permanent Working Pattern: You will work 22.5 hours per week. We are flexible on how these hours are worked, but the role is best delivered primarily on-site, with a main base at our office in Keswick and regular travel to other locations across the property group. Some weekend, evening and Bank Holiday working will be required. Provisional Interview Dates: W/C 5th October This role isrequiredto work with vulnerable groups includingchildrenand any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What it's like to work here

The North & West Lake District Landscapes Portfolio is a large countryside portfolio covering six valleys of the Lake District National Park, Wordsworth House & Garden in Cockermouth, and coastal land in the heart of Whitehaven. Reporting to the Senior Community, Participation & Volunteering Manager, you will be part of the Community, Participation and Volunteering (CPV) team in the North & West Lakes. This team of 4 sits within a wider property group of around 40 colleagues and 200 volunteers, working across a range of roles. In this role, you will help support and develop volunteering across the area, with a particular focus on volunteers at Wordsworth House & Garden in Cockermouth.

What you'll be doing

You'll support teams to deliver the full volunteer journey - from recruitment and induction to recognition and exit. You'll embed inclusive practices, remove barriers, and ensure volunteers have a voice in shaping their experience. You'll use data and feedback to improve systems and processes, and help colleagues build confidence in working alongside volunteers. Your work will help grow volunteer involvement and deepen its impact. Using your strong organisational skills, you'll prioritise and deliver work across a geographically spread area, using your positive and open communication style to engage and work with a wide range of people, including National Trust colleagues and volunteers, community members, and partners. You can view the full role profile for this role in the document attached. Youdontneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat'spossible in this role.

Who we're looking for

• experienced in supporting volunteering in a way that is safe, inclusive and enjoyable
• able to coach and support colleagues who work with volunteers
• confident in recognising and sharing the benefits volunteers bring to the organisation
• able to ensure volunteers can share their views and feel heard
• able to create more chances for people to get involved in ways that suit them
• confident and capable in coaching and developing leadership with team volunteer managers
• experience of supporting individuals through challenging conversations and conflict resolution process

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Borrowdale, Bowe Barn, Keswick, CA12 5UP

Documents

Volunteer Experience Co-ordinator - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 27 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.