Volunteer Coordinator

Ygam; Loughborough; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Blue light card

Healthcare cashback

Life assurance

27 days holiday

Contributory pension

Meals at hospice

Tea & coffee free

Health Assured

Wellbeing support

Job summary

Rainbows Hospice in the East Midlands seeks a dedicated Volunteer Coordinator to welcome, support and empower volunteers across the organisation. You will help shape volunteering and champion its value, building strong relationships with staff and volunteers to deliver meaningful experiences.

You'll coordinate the volunteer journey from enquiry through onboarding, training and recognition, while enhancing processes and supporting delivery of the organisation's Volunteering Strategy.

Qualifications

• Experience of working with volunteers and understanding volunteer journeys.
• Ability to build strong relationships and support colleagues across an organisation.
• Good administrative and organisational skills with attention to detail.
• Comfort using systems and data to improve volunteer experiences.

Responsibilities

• Manage volunteer recruitment, onboarding and induction.
• Support and guide volunteers throughout their volunteering journey.
• Deliver volunteer training and development opportunities.
• Advise colleagues on volunteer involvement and best practices.
• Coordinate volunteer communications, engagement and recognition activities.
• Maintain volunteer records and compliance processes.
• Use feedback and data to improve volunteer experiences and ways of working.
• Support delivery of volunteering projects and initiatives across Rainbows.

Skills

Volunteer coordination

Relationship building

Administrative skills

Data and systems

Job description

Salary: Band G (£27,480 with potential for pay progression)
Hours: 37.5 hours per week, with occasional work at evenings/weekends for Rainbows events.
Location: Primarily based at Rainbows Hospice, Loughborough, with occasional travel to support volunteers across the East Midlands
Contract: Full time / Permanent

Help shape the experience of volunteers across Rainbows

At Rainbows, volunteers support almost every aspect of our work – from fundraising and events, to our retail shops and the hospice itself – with over 400 individuals generously volunteering their time, skills, and passion.

As the Volunteer Coordinator, you'll play a vital role in ensuring those volunteers feel welcomed, supported, valued and able to make the greatest possible impact.

You'll also help shape how volunteering develops across Rainbows, supporting colleagues, improving volunteer experiences and championing the value volunteers bring to our work.

This is a varied and rewarding role for somebody who has experience of working with volunteers and enjoys building strong relationships, solving problems and supporting others succeed.

About the role

Working closely with the Head of Volunteering, you will play a key role in translating the Volunteering Strategy into day-to-day practice across the organisation.

You'll coordinate the volunteer journey from enquiry and recruitment through to onboarding, training, support, engagement and recognition. You'll be a trusted point of contact for volunteers, helping them feel confident in their role whilst also supporting colleagues across the organisation to involve volunteers effectively and confidently.

Alongside maintaining strong operational processes, you'll also help identify opportunities to improve the volunteer experience, strengthen volunteer engagement and support delivery of our Volunteering Strategy.

You'll also provide advice and support to colleagues across Rainbows, helping them involve volunteers effectively and create positive volunteering experiences.

No two days are quite the same. One day you may be interviewing prospective volunteers, delivering training, or supporting colleagues with volunteer management queries. The next you may be analysing recruitment trends, improving volunteer processes, or representing Rainbows at a community event.

What you'll be doing:

• Managing volunteer recruitment, onboarding and induction.
• Supporting and guiding volunteers throughout their volunteering journey.
• Delivering volunteer training and development opportunities.
• Advising colleagues on volunteer involvement and good practice.
• Coordinating volunteer communications, engagement and recognition activity.
• Maintaining volunteer records and compliance processes.
• Using feedback and data to improve volunteer experiences and ways of working.
• Supporting delivery of volunteering projects and initiatives across Rainbows

About you

We're looking for someone who:

• Enjoys building relationships with a wide range of people.
• Can balance empathy with good judgement.
• Is confident advising and supporting others.
• Has experience coordinating people, processes or activities in a busy environment.
• Can manage competing priorities and work independently.
• Has strong administrative and organisational skills.
• Is comfortable using systems, data and technology to support their work.
• Is passionate about creating positive experiences for volunteers and supporters.
• Understands the value volunteers bring to organisations and communities.

Previous experience of working with volunteers is highly desirable, and experience of supporting, coordinating or managing volunteers would be an advantage.

Why join Rainbows?

At Rainbows, we are dedicated to making a real difference to the lives of children and families across the East Midlands. You'll be part of a friendly and supportive team where volunteering is valued and recognised as an important part of delivering that mission.

You'll have the opportunity to work with over 400 volunteers, influence the experience they receive, and help shape how volunteering develops across the organisation in the years ahead.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Affordable meals at the Hospice, Lark Rise, Loughborough.
• Free Tea, Coffee and Fruit whilst at the Hospice
• Free access to Health Assured employee assistance programme
• Wellbeing support and access to Mental Health First Aiders

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.