Volunteer Coffee Shop Assistant

Stockton Volunteers; Middlesbrough; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established local charity is seeking enthusiastic volunteers to support their newly refurbished coffee shop. This role offers a unique opportunity to enhance your CV, gain valuable experience, and be part of a lively team dedicated to making a difference in the community. As a volunteer, you will engage with customers, provide excellent service, and contribute to a welcoming atmosphere. If you are friendly, reliable, and eager to learn, this role is perfect for you. Join us in making a positive impact on the lives of those we serve while developing your skills in a supportive environment.

Benefits

Enhance your CV

Gain experience with a local charity

Supportive team environment

Meet new people

Make a difference in lives

Qualifications

• Good communication and customer service skills are essential.
• Willingness to adhere to policies and procedures.

Responsibilities

• Provide a high level of customer service in a busy coffee shop.
• Ensure cleanliness and tidiness of the shop environment.
• Assist with food preparation and beverage service.

Skills

Customer Service

Basic Food Preparation

Tea and Coffee Making

Dishwasher Operation

Till Operation

Teamwork

Communication Skills

Job description

Location: Nortgate Coffee Shop, Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough TS5 5NW

Time Requirement: Flexible to suit you, we are looking for help particularly during these times: Monday to Thursday 10.30am – 2.30pm

DBS Check needed? Yes

Age Requirements: From 16 years old plus

Role Summary: We are looking for volunteers to assist our newly refurbished Coffee Shop in providing a welcoming and pleasant environment for customers.
This role requires someone with good communication and customer service skills.

The coffee shop is a hive of activity with visitors and staff using the facility, so you will meet lots of new people as well as learning a valuable skill and providing much-needed support to the hospice.

Required Skills

• To provide a high level of customer service to customers
• Basic food preparation
• Make tea and coffee
• To ensure the tables and surrounding area are clean and tidy
• To load and unload a dishwasher
• Operate a till and balance the daily takings
• To provide a prompt, pleasant and courteous service
• To wear an ID badge whilst undertaking your volunteering at all times
• To adhere to Teesside Hospice policies and procedures
• To work harmoniously with colleagues and other volunteers
• To inform the manager with advance notice if you are unable to attend the agreed shift
• To attend any training provided by the hospice in order to support the role
• To complete online mandatory training to help keep the Hospice safe and compliant with CQC requirements

Benefits to you

• Enhance your CV for any prospective employers
• Gain experience working with a high-profile local charity
• Being part of a supportive, lively team who will endeavour to develop your skills further
• The opportunity to meet and work with new people
• Help make a difference to people’s lives

If you’re friendly, reliable, and eager to contribute to our cause, we’d love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

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