Volunteer Centre Supervisor

Newlife The Charity for Disabled Children; Cannock; On-site; GBP 25,000 - 30,000; Full time

Job summary

Newlife The Charity for Disabled Children is seeking a Volunteer Centre Supervisor to manage its Cannock operations. The role involves overseeing volunteer activities and ensuring that donations are processed efficiently, alongside leading a team. Ideal candidates will possess strong supervisory skills and a passion for volunteering ensuring a positive environment for diverse volunteers.

Qualifications

• Proven supervisory or management experience.
• Experience working with or managing volunteers.
• Understanding of current legal and regulatory frameworks regarding volunteering.

Responsibilities

• Oversee daily operations of the Volunteer Centre.
• Supervise up to 32 volunteers and 3 Volunteer Support Assistants.
• Maintain a safe working environment and assist in volunteer training.

Skills

Leadership

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Tools

Microsoft Office

General IT Tools

Job description

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Job Title: Volunteer Centre Supervisor
Reports To: Volunteer Manager
Division: Charity
Team: Volunteering
Location: Cannock
Direct Reports: 3 Volunteer Support Assistants
Budget Responsibility: N/A
Role Purpose

At Newlife, we believe every disabled child deserves a better future. For over 30 years, we have been the UK's largest charitable provider of specialist equipment for disabled children and the only one offering an emergency response - delivering essential items within 72 hours. We also operate a national, nurse-staffed helpline, free of charge.

Volunteers play a vital role in delivering our mission. They contribute time, skills, and passion that are essential to our success - from processing stock and supporting fundraising, to raising awareness and enhancing service delivery.

As the Volunteer Centre Supervisor, you will oversee the day-to-day operations of our busy onsite Volunteer Centre in Cannock. You will supervise a diverse group of up to 32 volunteers daily and lead a team of 3 Volunteer Support Assistants. Volunteers help process donated stock from our retail partners, preparing it for sale across our 9 UK charity stores.

This is a fast-paced, hands-on role requiring a strong, compassionate leader who can manage people, stock, and priorities effectively. Some manual handling is required (lifting boxes, pushing roll cages).
Key Responsibilities

• Oversee the daily operations of the Volunteer Centre.
• Line manage and support 3 Volunteer Support Assistants.
• Supervise and guide volunteers (including corporate volunteers), ensuring tasks align with their skills and abilities.
• Manage the flow and quality of stock processed by volunteers.
• Maintain a safe working environment by adhering to safeguarding and health & safety standards, including manual handling training.
• Maintain accurate volunteer records, including training, contact information, and hours, using the volunteer database.
• Ensure required equipment and stock are available and ready for volunteer activities.
• Support the recruitment, induction, and training of new volunteers.
• Assist with the planning and delivery of volunteer engagement and recognition events.
• Represent Newlife at volunteer recruitment and engagement events.

Note: This list outlines key accountabilities but does not cover the full scope of the role.
Key Relationships

• Internal: Volunteer Team, Warehouse & Production Team, Retail Team, Marketing & Communications Team
• External: Volunteers, Corporate Partners

Person Specification
Knowledge & Experience

• Proven supervisory or management experience with the ability to lead and motivate a team.
• Experience working with or managing volunteers of varying abilities (desirable).
• Understanding of volunteering within current legal and regulatory frameworks (desirable).

Skills

• A collaborative and approachable leadership style.
• Strong communication and interpersonal skills.
• Ability to organise, prioritise and resolve challenges under pressure.
• High attention to detail and ability to follow procedures.
• Proficient with Microsoft Office and general IT tools.

Attributes

• A passion for volunteering and empowering people of all abilities.
• Confident, compassionate, and well-organised.
• Sensitive communication skills; able to relate to people from diverse backgrounds.
• A consistent team player with a professional, respectful approach.
• Committed to confidentiality and equality.

Additional Requirements

• Adhere to all Newlife policies and procedures.
• Follow all Health & Safety protocols and operate equipment safely.
• Flexibility to undertake additional duties as required.
• Willingness to undergo training and development.
• Commitment to Newlife's culture, values, and approach to inclusion.
• This role is subject to an Enhanced DBS check.