Learning and Development Manager

You Matter; Liverpool; On-site; GBP 33,000 - 41,000; Full time

Job summary

Homeless Link is seeking a Learning & Development Lead to support the Head of People at You Matter Head Office. You will shape the organisation's people development strategy and help colleagues grow and deliver compassionate, person-centred services.

You'll design and deliver leadership and management development, drive mandatory training, and embed trauma-informed, values-led practice across teams, improving outcomes for people we support.

Qualifications

• Experience of designing and delivering learning and development programmes.
• Knowledge of leadership development, talent development and workforce capability.
• Experience of coordinating learning projects and managing resources efficiently.
• Ability to use data and insights to identify learning needs and measure impact.
• Experience with embedding trauma-informed, person-centred approaches.

Responsibilities

• Design and deliver leadership and management development programmes.
• Embed SHREK values and behaviours through induction and leadership development.
• Drive compliance with mandatory training and workforce competency standards.
• Analyse learning, quality and performance data to identify priorities and improve outcomes.
• Oversee learning governance, budgets and relationships with training providers.

Skills

Designing and delivering L&D

Leadership development

Workforce capability

CQC standards knowledge

Mandatory training

Equality & inclusion

Training needs analysis

Blended learning tech

Data-informed decision making

Stakeholder engagement

Learning projects coordination

CIPD Level 5 or equivalent

Organisation Development understanding

People development passion

Values-driven

Collaboration

Continuous improvement

Multitasking in fast-paced environment

Coaching/mentoring

Proactive mindset

Education

CIPD Level 5 or equivalent

Tools

LMS

Digital learning tools

Job description

Location: You Matter Head Office

Salary: £37,127.17 per annum

Hours: 37.5 hours per week, Monday to Friday with some flexibility required.

Job Type: Permanent

Shortlisting: 23rd November – pre screening calls

Interview: 1st and 2nd December

Why this role would be great for you

This is more than a traditional Learning & Development role. It’s an opportunity to assist the Head of People, in shaping the future of an organisation that is dedicated to supporting people through some of the most challenging times in their lives.

You’ll help colleagues grow in confidence, develop new skills and build meaningful careers, ensuring they have the tools they need to deliver compassionate, person-centred support that reflects our values.

The role offers a rewarding mix of organisation wide impact and hands‑on delivery. One day you could be involved in developing future leaders, the next creating new career pathways, improving practice through learning, or helping teams build the skills needed to provide safe, high‑quality support, strengthening emotional intelligence, resilience, professional curiosity and relationship‑based practice.

If you believe in the power of learning to transform lives, this role offers the chance to make a lasting difference. You’ll see the impact of your work in the growth of colleagues, the strength of our teams and, most importantly, in the outcomes we achieve for the people we support.

Above all, you’ll be part of an organisation that values compassion, accountability, continuous improvement and respect, recognising that great services are delivered by capable, committed and values‑led people.

What your week may look like

A typical day might include:

• Reviewing training and compliance data and supporting managers to address any gaps.

• Working with service managers to discuss team development, future capability requirements and learning needs.

• Designing or delivering workshops on leadership or person‑centred support.

• Working with quality and safeguarding colleagues to turn learning from audits, incidents and feedback into development opportunities.

• Supporting colleagues to access qualifications, apprenticeships and career pathways.

• Assisting with the analysis of workforce data to identify skills gaps and future development priorities.

• Collaborating with training providers and partners to create new learning opportunities.
• Sharing insights on how learning and development is strengthening services and improving outcomes.

Compliance, Quality & Service Improvement

• Collaborate with discussions around the organisation’s learning and development strategy, ensuring colleagues have the skills, knowledge and confidence to deliver safe, high‑quality, person‑centred services.

• Work with managers to drive compliance with mandatory training, regulatory requirements and workforce competency standards.

• Analyse learning, quality, safeguarding and performance data to identify development priorities and improve service outcomes.

• Embed trauma‑informed, strengths‑based and person‑centred approaches across the organisation.

• Ensure learning programmes support our teams with the needs of people experiencing homelessness and are informed by lived experience.

• Evaluate and demonstrate the impact of learning initiatives on colleague performance, service quality and organisational effectiveness.

• Produce and collate training compliance, workforce capability and learning impact reports.

Leadership, Talent & Workforce Development

• Support with the design and helps deliver impactful leadership and management development programmes that strengthen capability and build future talent.

• Assists with creating clear career pathways, apprenticeships and development opportunities that support colleague growth, progression and retention.

• Partner with managers, operational teams and external providers to identify skills gaps and build workforce capability.

• Embed and promote You Matter’s SHREK values and behaviours through induction, learning programmes, leadership development and organisational initiatives.

• Champion a culture of continuous learning, professional development and reflective practice.

• Shape a values‑led culture that enables colleagues to thrive and deliver the very best outcomes for the people we support.

Induction & Employee Experience

• Review, develop and oversee the organisational induction programme, ensuring every new colleague receives a welcoming, engaging and effective introduction to the organisation, its values and ways of working.

• Continuously improve the onboarding experience, gathering feedback and using insights to support colleague engagement, retention and early success.

Learning Governance & Resource Management

• Assist with managing the Learning & Development budget, ensuring resources are invested effectively, deliver value for money and support organisational priorities.

• Lead the coordination of apprenticeships and funded qualifications, supporting colleagues and managers to maximise development opportunities and career progression.

• Build and maintain relationships with education providers, training organisations and professional bodies.

• Oversee learning systems, records and reporting processes, ensuring robust governance and organisational oversight.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

What Can We Offer You:

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The Skills We Are Looking For

• Experience of designing and delivering learning and development programmes.

• Good understanding of leadership development, talent development and workforce capability.

• Knowledge of CQC standards and regulated service environments.

• Experience of managing mandatory training and compliance frameworks.

• Knowledge and application of equality, diversity and inclusion principles within learning and development.

• Experience of conducting training needs analysis.

• Ability to use technology to create engaging learning resources and support a blended approach to learning and development.

• Ability to use data and insights to identify learning needs and measure impact.

• Excellent communication, influencing and relationship‑building skills.

• Experience of coordinating learning projects and managing resources effectively.

• A relevant professional qualification (such as CIPD Level 5 or equivalent) or demonstrable equivalent experience.

• Demonstrable experience in Learning & Development with some understanding of Organisation Development.

• Passionate about helping people learn, develop and reach their potential.

• Values‑driven, with a commitment to equality, inclusion and person‑centred practice.

• Collaborative and approachable, with the ability to build positive relationships at all levels.

• Proactive, innovative and committed to continuous improvement.

• Organised and resilient, with the ability to manage multiple priorities in a fast paced environment.

• Enthusiastic about creating a culture where colleagues feel supported to learn, grow and thrive.

What is a nice to have

• Experience within homelessness, supported housing, mental health, social care or a charitable organisation.

• Experience of apprenticeships, funded qualifications and workforce development pathways.

• Experience of managing learning management systems (LMS) and digital learning solutions.

• Knowledge of Psychologically Informed Environments (PIE), trauma‑informed practice or related approaches within housing, social care or support services.

• Coaching, mentoring or leadership development qualifications.

• CIPD Level 7 or other advanced professional qualification.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.