Voice Operations and Programme Coordinator

Royal College of Paediatrics and Child Health (RCPCH); Greater London; Hybrid; GBP 28,000 - 35,000; Part time

Job summary

Royal College of Paediatrics and Child Health (RCPCH) is seeking a proactive Voice Operations and Programme Coordinator to support CYP engagement and participation work. You will coordinate the team’s programme, monitor progress against objectives and ensure safe, inclusive and meaningful activities.

Reporting to the Associate Director, you will collaborate with project leads and external providers. The role focuses on governance support, milestone tracking, and safeguarding compliance, with

Qualifications

• A professional degree-level qualification in medicine, nursing, teaching, youth work, social work or equivalent.
• Experience supporting work with children and young people.
• Experience coordinating or monitoring programmes, projects or activities.
• Experience working with external providers and monitoring delivery against requirements.
• Experience developing and maintaining procedures to support service delivery.
• Experience coordinating events, meetings or workshops.
• Knowledge of safeguarding, risk assessment and health and safety relating to children and young people.
• Strong organisational and written/verbal communication skills.
• Ability to anticipate and resolve practical issues and escalate risks appropriately.
• First-aid qualifications and experience administering medication.
• Experience developing case studies, reports or social media content.

Responsibilities

• Developing and leading programme monitoring and milestone reporting processes.
• Monitoring external provider performance, contracts and milestones.
• Developing and maintaining standard operating procedures and team processes.
• Coordinating communications and materials that amplify children and young people’s voices.
• Coordinating events, venues, catering and resources.
• Preparing safeguarding documentation and risk assessments.
• Coordinating adjustments for children and young people with health conditions.
• Promoting safeguarding, accessibility and inclusion, and monitoring compliance.
• Maintaining first-aid qualifications and acting as first aider where trained.
• Supporting safe opening/closing of College buildings for activities.

Skills

Programme monitoring

Communication

Organisational skills

Safeguarding knowledge

Risk assessment

Stakeholder liaison

First aid basics

Education

Professional degree-level qualification in medicine/nursing/teaching/youth work/social work

Job description

Voice Operations and Programme Coordinator

£39,533 FTE, pro rata to 28 hours a week at £31,626.40, plus excellent benefits

London WC1 and home-based

28 hours per week, part-time

Fixed Term Contract to August 2027

Interviews: 10/11 December 2026 (remote)

The Royal College of Paediatrics and Child Health (RCPCH) is looking for a proactive and highly organised Voice Operations and Programme Coordinator to support the College’s Children and Young People’s (CYP) engagement and participation work.

This is an exciting opportunity to help ensure that the voices and experiences of children and young people are heard, valued and reflected in the College’s work. You will provide essential operational, programme and governance support, helping the team deliver safe, inclusive and meaningful participation activities.

Reporting to the Associate Director of Children and Young People’s Engagement, you will work closely with colleagues, project leads and external providers to coordinate the team’s programme, monitor progress against agreed objectives and maintain effective processes and procedures. You will also play a key role in ensuring that activities are appropriately planned and delivered in line with safeguarding and safer-working requirements.

Key responsibilities include:

• Developing and leading programme monitoring and milestone reporting processes, tracking progress, outcomes and learning against agreed Objectives and Key Results.
• Monitoring external provider performance, contract compliance, deliverables and milestones, identifying and escalating risks or issues.
• Developing, documenting and maintaining standard operating procedures and team processes to support effective, safe and compliant programme delivery.
• Coordinating communications requests and supporting the development of case studies, insight reports, social media content and other materials that amplify children and young people’s voices and experiences.
• Coordinating practical arrangements for events, workshops, meetings and activities, including venues, catering, resources, equipment and documentation.
• Preparing and coordinating safer-working practices documentation, including risk assessments, ensuring appropriate review and approval before activities take place.
• Coordinating individual support arrangements and agreed adjustments for children and young people, including those with health conditions, disabilities and additional support needs.
• Promoting safeguarding, accessibility and inclusion, and monitoring compliance with safer-working arrangements among colleagues and external providers.
• Maintaining appropriate first-aid and emergency medicine qualifications and acting as a first aider at relevant activities, including administering medication where trained and authorised.
• Supporting the safe opening and closing of the College building for scheduled Friday and weekend activities, in line with access, security and emergency procedures.

Essential skills and experience include:

• A professional degree-level qualification in medicine, nursing, teaching, youth work, social work or equivalent.
• Experience supporting work with children and young people, including those with varied or complex health needs, using a safe, inclusive, accessible and respectful approach.
• Experience coordinating or monitoring programmes, projects or activities, tracking milestones, deliverables and outcomes against agreed objectives.
• Experience working with external providers and monitoring delivery against agreed requirements, contracts and organisational policies.
• Experience developing, documenting and maintaining procedures, processes, guidance or checklists to support effective and compliant service delivery.
• Experience coordinating events, meetings or workshops, including logistics, venues, catering, resources and stakeholder liaison.
• Knowledge and understanding of safeguarding, risk assessment, health and safety, emergency procedures and safer-working practices relating to children and young people.
• Strong organisational, written and verbal communication skills, with the ability to manage competing priorities, meet deadlines and maintain accurate records.
• The ability to anticipate and resolve practical issues, exercise sound judgement and escalating risks or concerns appropriately.
• Appropriate first-aid qualifications and experience administering medication.
• Experience developing case studies, reports, social media content or other communications that accurately represent people’s experiences, views and insights.
• Experience supporting children and young people’s participation and engagement activities.
• Experience monitoring external provider performance and supporting contract or service delivery management.

The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in improving child health and supporting paediatricians across the UK and internationally. Our examinations play an important role in supporting high professional standards and assessing the knowledge and skills of doctors working in paediatrics. Through our international examinations programme, we support the development of paediatricians and the delivery of high-quality child health care worldwide.

Our values – Include, Influence, Innovate and Inspire – are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

The role is based in London, with occasional travel within and outside London, including overnight stays. Some flexibility may be required to support examination delivery outside normal College hours, including occasional weekend working.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks. As the College expands its involvement with children and young people, this role may in future be subject to a Disclosure and Barring Service check.