Voice Network Engineer

JR United Kingdom; Maidstone; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the UK is hiring for a Voice Solutions Engineer, focusing on voice and telephony project delivery. This hybrid role involves engaging with multiple countries and ensuring compliance with standards while driving continuous service improvements. Ideal candidates will possess significant experience in voice solution design along with relevant industry certifications.

Qualifications

• Proven experience in voice solution design and administration.
• Technical support experience in the financial services sector is preferred.
• Familiarity with PCI compliant solutions and LAN/WAN technologies.

Responsibilities

• Provide technical design support for voice projects.
• Commission work from third-party suppliers, ensuring quality assurance.
• Create and maintain project schedules and documentation.

Skills

Voice solution design

Telephony administration

Project management

Communication

Continuous Service Improvement

Compliance knowledge

Education

Relevant certifications (Cisco, Security, Palo Alto, TOGAF)

Tools

Alvaria SIPhony Contact Centre

Genesys cloud platform

Ribbon Sonus SBC

Asterisk PBX

Job description

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Harvey Nash are seeking an experienced Voice Solutions Engineer on behalf of our client. This role involves working on projects and operational activities across the UK, Spain, Ireland, and France, capturing requirements, proposing technology solutions, and ensuring compliance with design standards and governance.

Key Responsibilities:

• Provide technical delivery and design support for voice/telephony projects.
• Commission work from third-party suppliers and ensure quality assurance.
• Stay updated on vendor roadmaps and industry trends.
• Ensure designs comply with standards and Infosec requirements.
• Support audit and compliance activities.
• Communicate with colleagues to capture project requirements.
• Create and maintain project plans and schedules.
• Drive Continuous Service Improvement (CSI) for performance and security.

Qualifications:

• Experience in voice solution design and administration.
• Expertise with Alvaria SIPhony Contact Centre and Genesys cloud platform.
• Knowledge of Avaya handsets and Alvaria softphone.
• Experience with PCI compliant telephony solutions.
• Familiarity with Ribbon Sonus SBC and Asterisk PBX technologies.
• Experience with LAN/WAN technologies, Cisco, Palo Alto.
• Knowledge of TOGAF architecture framework.
• Technical support experience in the financial services sector.
• Relevant certifications (Cisco, Security, Palo Alto, TOGAF).

Please note that this is a hybrid role. Please apply now to be considered.