Voice Cloud Support Engineer – Telephony & UCaaS

Konekt; Cwmbran; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

On-call allowance

Job summary

Konekt in the UK is seeking a dedicated Technical Support Engineer focusing on cloud communications, voice, telephony and UCaaS. You’ll troubleshoot complex customer issues across Teams Phone, Zoom Phone, SIP Trunking and VoIP platforms, building trusted relationships and guiding incidents to resolution.

This role offers hybrid/remote working across Europe, with on-call rotations and an emphasis on collaboration, documentation and continuous improvement.

Qualifications

• Experience in a Support Engineer or similar role.
• Troubleshoot customer-facing technical issues across voice platforms.
• Knowledge of Teams/Zoom cloud platforms and SIP-based telephony.
• Networking basics (TCP/IP, DNS, QoS) are helpful.
• Strong customer service and clear communication skills.

Responsibilities

• Troubleshooting complex technical issues across voice, video, messaging and collaboration platforms.
• Building trusted customer relationships with clear updates and support throughout the process.
• Managing escalations and major incidents with ownership and collaboration.
• Supporting integrated environments including Microsoft Teams and cloud-based services.
• Sharing knowledge via documentation and support guides for customers and colleagues.
• Driving continuous improvement of customer outcomes and service quality.

Skills

Support Engineer background

Microsoft Teams

Zoom Phone

VoIP

SIP Trunking

Networking fundamentals

Customer service

Tools

UCaaS

Job description

Konekt in the UK is seeking a dedicated Technical Support Engineer focusing on cloud communications, voice, telephony and UCaaS. You’ll troubleshoot complex customer issues across Teams Phone, Zoom Phone, SIP Trunking and VoIP platforms, building trusted relationships and guiding incidents to resolution.

This role offers hybrid/remote working across Europe, with on-call rotations and an emphasis on collaboration, documentation and continuous improvement.