VodafoneThree - Vulnerability Manager

Vodafone Group Plc; Newbury; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Pension plan

28 days annual leave + bank holidays

Charity time off

Job summary

Vodafone Group Plc is seeking a Location Independent Vulnerability Manager to lead a proactive vulnerability management service for key customer accounts. The role involves communicating risks, remediation planning, reporting and ensuring alignment with KPIs and contracts.

You will collaborate with CASMs, Customer Technical Leads, Engineering, NOC and third parties to deliver effective vulnerability management and remediation across a national footprint.

Qualifications

• Strong customer-facing stakeholder engagement and influencing skills.
• Practical experience using vulnerability management platforms such as Qualys VMDR.
• Good working knowledge of enterprise LAN/WAN technologies, network security and hosting/compute.
• Experience producing accurate customer vulnerability reports, dashboards and management information.
• SC Cleared or eligible to be SC cleared.

Responsibilities

• Own and drive the customer vulnerability risk journey from confirmed finding through prioritisation, remediation planning, escalation, evidence and verified closure.
• Lead customer and resolver governance calls focusing on risks, blockers, missed commitments, decisions and actions.
• Operate Qualys scans or equivalent tools, monitor coverage and review findings.
• Produce accurate internal and customer vulnerability reports with commentary and recommendations.
• Build and maintain relationships with customers, CASMs, Customer Technical Leads, Engineering, NOC, Release, Service Management and suppliers.

Skills

Strong customer-facing engagement

Vulnerability management experience

Networking knowledge (LAN/WAN)

Reporting & MI experience

SC Cleared or eligible

Tools

Qualys VMDR

Power BI

Job description

Location: Location Independent Worker

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Location Independent Worker

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

To lead a proactive vulnerability management service for key customer accounts, ensuring risks are clearly communicated, prioritised and driven through remediation or formal risk decision. Providing security technical insight, the Vulnerability Manager will work closely with the Customer Account Security Manager (CASM) and the Customer Technical Lead to ensure the successful delivery of vulnerability management and mitigation. The role will produce internal and external reporting, align communications and create the required processes. It will work with operational teams, internal stakeholders and third parties, ensuring adherence to KPIs, SLAs and the Master Service Agreement and/or customer contract.

Responsibilities

• Own and drive the customer vulnerability risk journey from confirmed finding through prioritisation, remediation planning, escalation, evidence and verified closure.
• Lead customer and resolver governance calls that focus on risks, blockers, missed commitments, decisions and actions.
• Operate agreed Qualys scans or (equivalent Vulnerability scanning tools), monitor completion and coverage, and review standard findings and evidence.
• Produce accurate internal and customer vulnerability reports and provide concise commentary and recommendations.
• Build and maintain effective relationships with customers, CASMs, Customer Technical Leads, Engineering, NOC, Release, Service Management and suppliers.

Who you are

• Strong customer-facing stakeholder engagement, ownership, influencing and constructive challenge skills.
• Practical experience using Qualys VMDR or an equivalent vulnerability scanning platform, including scan execution, coverage review, interpretation of findings and reporting.
• Good working knowledge of enterprise LAN and WAN technologies, network services, network security, firewalls and hosting or compute platforms.
• Demonstrable experience producing accurate customer vulnerability reports, dashboards and management information, including data validation, commentary and trend analysis.
• SC Cleared or eligible to be SC cleared.

Desirable

• ITIL 4 Foundation or equivalent service management qualification.
• CompTIA Security+, ISC2 Certified in Cybersecurity or an equivalent foundation cyber security qualification.
• Microsoft Power BI Data Analyst (PL-300) or equivalent Power BI reporting experience.

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.

We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are- your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.