VodafoneThree - IPA Officer

VodafoneThree; Newbury; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Up to 28 days off + bank holidays

Job summary

VodafoneThree is hiring an IPA Officer for our Government Security & Law Enforcement Team in the UK. You’ll process lawful data requests under the Investigatory Powers Act, ensuring accuracy, security and compliance while supporting law enforcement and national security objectives.

Training and 24/7 support are provided. You’ll work within a collaborative, regulated environment, handling sensitive information and maintaining rigorous audit trails.

Qualifications

• IPA knowledge or related lawful frameworks you can develop
• Experience with lawful requests or regulatory processes
• Attention to detail with sound judgement
• Confidentiality and information security understanding
• Calm, focused and dependable under pressure
• Clear communication with diverse audiences
• Willingness to work 24/7 shift patterns and on‑call arrangements
• SC clearance or eligible and willing to obtain it

Responsibilities

• Process and validate lawful requests under the IPA, ensuring legal and policy standards are met
• Deliver accurate, timely responses, prioritising urgent and life‑at‑risk cases
• Use VodafoneThree systems to retrieve, interpret and disclose data with right‑first‑time accuracy
• Maintain confidentiality and security, following Official Secrets Act and VodafoneThree policies
• Keep clear records and audit trails for regulatory oversight and continuous improvement
• Build professional relationships with law enforcement and colleagues, communicating complex information accessibly
• Prepare witness statements and represent VodafoneThree in court when required
• Support a 24/7 operational service, including shift work, with ongoing process improvements

Skills

IPA knowledge

Attention to detail

Clear communication

Discretion

Calm under pressure

Job description

Location: Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What You’ll Do

As an IPA Officer within VodafoneThree’s Government Security & Law Enforcement Team, you’ll be at the heart of work that makes a genuine difference to people and communities across the UK. Working within clear legal, technical and procedural frameworks, you’ll process lawful requests accurately and securely, supporting law enforcement and government partners in preventing serious crime, protecting vulnerable people and safeguarding national security. You’ll receive structured training, coaching and ongoing support to build your confidence and expertise, while becoming a trusted part of a collaborative 24/7 operation.

• You’ll process and validate lawful requests under the Investigatory Powers Act (IPA), making balanced, informed decisions while ensuring each request meets the required legal and policy standards
• You’ll deliver accurate and timely responses, prioritising urgent and life-at-risk cases and escalating complex or higher‑risk matters when specialist support is needed
• You’ll use approved VodafoneThree systems to retrieve, interpret and disclose communications data, taking care to deliver accurate, complete and right‑first‑time outcomes
• You’ll protect highly sensitive information, maintaining strict confidentiality, security and professional standards while working in line with the Official Secrets Act and VodafoneThree requirements
• You’ll maintain clear and reliable records and audit trails, helping demonstrate compliance and supporting regulatory oversight, assurance and continuous improvement
• You’ll build positive, professional relationships with law enforcement partners and VodafoneThree colleagues, providing clear guidance and communicating complex legal or technical information in an accessible way
• You’ll prepare witness statements relating to disclosed communications data and, where required, represent VodafoneThree in relevant court proceedings
• You’ll contribute to a supportive, resilient 24/7 operational service, including shift-based working across nights, weekends and bank holidays, while developing your expertise and suggesting improvements to processes, controls, systems and training

Who You Are

• You’ll bring a working understanding of the Investigatory Powers Act (IPA) and associated lawful frameworks, or relevant experience that will enable you to develop this knowledge confidently through training and support
• You’ll have experience of working with lawful requests or within structured regulatory, legal, security or operational processes, carefully checking that requirements are valid and appropriately authorised
• You’ll combine strong attention to detail with sound judgement, enabling you to interpret information accurately, spot inconsistencies and deliver high‑quality work with minimal rework
• You’ll understand the importance of confidentiality and information security and will handle sensitive or classified information responsibly and with discretion
• You’ll remain calm, focused and dependable under pressure, adapting to changing priorities and responding thoughtfully when situations are urgent or time critical
• You’ll communicate clearly and collaboratively with a broad range of colleagues and external partners, tailoring technical or legal information to different audiences when needed
• You’ll be comfortable maintaining accurate operational records and audit trails, recognizing their importance for legal, regulatory and internal assurance
• You’ll be willing to work flexible shift patterns within a 24/7 environment, including nights, weekends, bank holidays, unsupervised working and on‑call arrangements, and you’ll either hold Security Check (SC) clearance or be eligible and willing to obtain and maintain it

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree