VodafoneThree Graduate Finance Programme - Customer & Commercial Analytics

Vodafone; Newbury; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Paid charity time

Discounts & vouchers

Up to 28 days leave

Job summary

Vodafone is offering a two-year Customer & Commercial Analytics programme in Newbury, with hybrid working. You will apply data and insight to decision-making, shaping the customer experience and improving commercial performance.

The programme emphasizes stakeholder management, collaboration, and a pathway to diverse career directions within VodafoneThree, with structured development and learning tools to support your growth.

Qualifications

• Customer-focused mindset and passion for understanding needs.
• Strong relational skills and confident collaboration.
• Ability to adapt in dynamic environments and embrace change.
• Analytical and curious, turning data into insights for decisions.
• Innovative thinking and looking for better ways to do things.

Responsibilities

• Use data and insights to solve customer challenges and inform decisions.
• Support sustainable growth and shape the customer experience.
• Balance profit with risk in sales activity and support vulnerable customers.

Skills

Customer focus

Relationship building

Adaptability

Analytical thinking

Innovative mindset

Growth mindset

Education

Bachelor's or Master's degree

Job description

Location: Newbury + Hybrid

Salary: Competitive salary of £32,000, sign on bonus of £1,000, plus annual performance bonus and VodafoneThree benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri

Duration: 2 years

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. At VodafoneThree we’re not just expanding connectivity, we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services and communities across the country.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress – today.

What you’ll do

Data, insight and customers are at the heart of decision-making in Customer & Commercial Analytics. You’ll use analytics to solve real customer challenges, support sustainable growth and help shape the future customer experience at VodafoneThree.

As part of our Professional Pathway route, the two-year Customer & Commercial Analytics programme will give you the opportunity to use data and insight to help us make decisions, such as:

• How to maximise profit from our sales activity, balanced against risk
• How we can support our vulnerable customers through the cost-of-living crisis
• How we ensure our customers can pay in a way that suits them

This data enables us to take full accountability for optimal commercial performance, customer experience and risk management. Meanwhile, our Financial Crime & Assurance teams use best in class capability and decision making to ensure VodafoneThree and its customers are protected from harm.

Working in this function, you’ll have a direct impact on the customer journey. You’ll use analytics and insights to help inform decisions that impact our customers, while maintaining a commercial mindset to drive growth for the organisation. You’ll also use critical thinking to solve problems and contribute to better customer experiences.

Throughout the programme, you’ll develop your stakeholder management skills and build a strong, diverse network across VodafoneThree. The breadth of experience and skills you’ll gain will lay the foundations for future success, opening up a career that could take you in several directions.

Alongside a structured development plan, you’ll have the support and opportunities to grow, build your skills and discover how far you can go at VodafoneThree. Through collaboration and inclusion, you’ll be inspired to challenge yourself, achieve more and keep learning throughout the programme.

Who you are

• You don't just care about customers; you’re passionate about understanding their needs and creating better experiences.
• You build strong relationships and connect confidently with others.
• Change isn't a challenge; it's an opportunity. You thrive in dynamic environments and adapt as things evolve.
• You’re naturally analytical and curious, with a passion for turning data and insight into better decisions for our customers and the business.
• Your thinking is innovative and forward-looking. You bring fresh perspectives and look for better ways to do things.
• You’re driven by growth, development and new challenges, with the ambition to build your skills and make an impact.

Our Professional Pathway Programme is for graduates who are ready to turn their interests into expertise and build a career with VodafoneThree. If that’s you, we’d love to hear from you.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Please note the following

• Applications are anticipated to close on 31st December 2026
• You need to have achieved a 2.2 (or equivalent) in any degree, recently graduated – i.e. a bachelors or masters obtained, or to be obtained, between June 2024 and August 2027
• You must also have the correct right to work documentation in place for the full programme duration. We do not accept the Graduate Route Visa.
• Please note that we can only accept one application from you for our Graduate Programmes for 2027, so please consider which Programme best suits your career aspirations – duplicate applications cannot be progressed.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the assessment and selection process, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.