Visual Merchandising Supervisor – Customer Experience

Dunelm; Kettering; On-site; GBP 24,300 - 29,700; Full time

Job summary

Dunelm is seeking a Merchandising Supervisor for our UK store in Kettering. You will be the creative force behind turning every shelf, display and corner into an inviting shopping experience that delights customers and supports sales.

You will lead a passionate team, maintain high standards, and ensure a fast-paced, hands-on environment where energy and focus drive customer joy and sales growth.

Qualifications

• You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.

Responsibilities

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes.
• Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
• Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
• Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan.
• Support the Leadership Team in bringing the Engagement Action Plan to life.
• Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way.
• Get out on the shopfloor every day with your Store Coach – spot wins, fix snags, and make sure the day runs smoothly.
• Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders.

Job description

Dunelm is seeking a Merchandising Supervisor for our UK store in Kettering. You will be the creative force behind turning every shelf, display and corner into an inviting shopping experience that delights customers and supports sales.

You will lead a passionate team, maintain high standards, and ensure a fast-paced, hands-on environment where energy and focus drive customer joy and sales growth.