Retail Supervisor

Dunelm; Ashford; On-site; GBP 31,000 - 32,000; Full time

Job summary

Dunelm in Ashford invites applications for a Merchandising Supervisor. This 40-hour per week role pays £14.76 per hour and offers a salary equivalent of about £30,704 with overtime.

You will lead a visual merchandising team, maintain high standards on the shop floor, and create engaging shelves and displays that delight customers. You’ll coach the team, drive upsell opportunities, and ensure exceptional customer service while delivering energy and direction to daily store operations and store

Qualifications

• Be customer obsessed and focus on the customer experience.
• Promote upselling and coach the team to increase basket sizes.
• Deliver exceptional customer service to support CSAT scores.
• Lead and energise a high-performing team.
• Plan each day with clear priorities and daily goals.
• Support wellbeing and store succession planning.

Responsibilities

• Be customer obsessed—ensure customer experience is joyful and thoughtful.
• Promote upselling and coach staff to guide customers to items they might love.
• Deliver exceptional service to boost CSAT and create welcoming experiences.
• Maintain high energy, build team spirit, celebrate wins.
• Plan each day with clear tasks and reasons for actions.
• Support wellbeing conversations and career development discussions.
• Work with leadership to execute the Engagement Action Plan.
• Spend time on the shop floor to spot improvements and ensure smooth operations.
• Mentor and grow future leaders in the store.

Job description

Overview

Merchandising Supervisor

Pay - £14.76 per hour

Salary Equivalent - £30,703.67 plus overtime.

This is a 40 hrs per week position.

We take real pride in our shop floor - it's where our customers fall in love with our products. You'll be the creative force behind that joy. You'll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.

You'll be a visual merchandiser and leader - you'll be the one who brings it all to life for our customers. You'll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It's a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see our customers' joy and those sales climbing - it's seriously rewarding.

We're looking for someone who's got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, how to connect with our customers and aren't afraid to roll up your sleeves - we'd love to hear from you.

What you'll be doing

• Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs
• Have a clear plan for each day, so everyone knows what they're doing and why it matters
• Check in with your team in wellbeing 121's, progress and career conversations and support our store succession plan
• Support the Leadership Team in bringing the Engagement Action Plan to life
• Take ownership - be clear on the "why" behind what we're doing and bring your team with you every step of the way
• Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly
• Grow your team by coaching and mentoring - always be on the lookout for tomorrow's leaders

What we'll look for in you

• You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction
• You've got some solid management experience under your belt, ideally in a customer-facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job
• You know how to boost business performance and smash KPIs, all while keeping the store looking its best
• You're passionate about creating brilliant shopping experiences that customers remember
• You're a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high-performing team

We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.

D&I statement

Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

Our commitment to you

Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives.

Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.

Work your way

We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Taking opportunities

Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.

Where you'll be working

Here is where you'll be based, whether that's an office, or store or one of our sites.

Barrey Road, Ashford Business Park, Ashford, Kent, TN24 0SG