Visual Merchandiser

MASSIMO DUTTI; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion retailer is seeking a MERCHANDISER for their London store. This role involves maximizing sales by managing product displays and stock replenishment, while also training staff on trends and product knowledge. The ideal candidate will have previous fashion retail experience, strong interpersonal and communication skills, and a passion for customer service.

Qualifications

• Previous fashion retail experience is essential.
• Excellent customer service skills required.
• Supervisory and mentoring experience is desirable.

Responsibilities

• Maximize sales through effective product display and merchandising.
• Train and develop store employees on product knowledge.
• Liaise with management for store operations and layouts.

Skills

Communication

Interpersonal skills

Time management

Organizational skills

Customer service

Initiative

Motivation

KPI analysis

Job description

Job Description

Job Title

MERCHANDISER

Full time Position

Reporting to

General Manager / Department Manager

Key Responsibilities

• To maximise sales through product display in line with Company guidelines and through commercial awareness
• Ensure all new stock (clothing, shoes and accessories) is merchandised in accordance with the Company photographs provided, and in a timely manner
• Ensure the shop floor is replenished (clothing, shoes and accessories) throughout the day and when instructed to do so by the Manager
• Increase sales by continuously displaying the product in a way that is in line with the latest trends of the season and with customer needs.
• Assist with the training and development of all store employees on product knowledge, image and collections.
• Liaise with the Regional Merchandiser and General Manager to carry out regular and appropriate floor moves in all sections.
• Ensure own commercial awareness of forthcoming trends, colours, fashion and competitors is to the highest level and use this to drive the sales of the store.
• Demonstrates commercial analyses and reacts to information.
• Give feedback about the product to the Managers, Regional Merchandiser and Head Office (VM Department, Accessories Department and Shoes Department).
• Knowledge of the products on the shop floor and stockroom levels
• Guarantee adequate lighting in store to merchandise the product
• Mannequin handle and display of stock change to guarantee image of collections is up to date
• Participate in store openings when required
• Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
• Complete other tasks as necessary to support the overall store
• Be available for Cashiers should they request help
• Ensure effective communication with the Management Team at all times
• Comply with the Company Health & Safety Policy at all times
• Mannequin handling, styling and outfit building to suit commercial and images requirements of brand
• Competitor Analysis - to ensure the brand is meeting the needs of our customer, and to maximise revenue through commercial actions based on CA

Experience and Qualifications

• Previous fashion retail experience
• Excellent customer service
• Supervisory experience is desirable
• Previous mentoring and/or coaching skills desirable

Skills and Attitudes

• Strong communication and interpersonal skills
• Ability to lead by example, motivate and develop staff.
• Commitment to excellent customer service
• Ability to work under pressure
• Good interpersonal skills
• Strong initiative and self-motivation
• Strong time management and organisational skills
• Strong team management
• Strong KPI analysis to help to improve sales of the store (Ranking analysis)
• Commitment to excellent customer service skills