Visual Floor Manager - Westfield, White City

AllSaints; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Wardrobe allowance

Team bonus scheme

Employee discounts

Permanent placement potential

Wellbeing support (Retail Trust)

Job summary

AllSaints in London Westfield, White City is seeking a floor manager to support the brand leader and store manager in delivering an exceptional brand experience for customers on and offline.

You will lead a team of stylists, coach performance, manage rotas, KPIs and customer queries, and ensure the store reflects the AllSaints edge while maintaining service excellence.

Qualifications

• You love fashion and champion the AllSaints brand.
• You set challenging targets and drive performance.
• You know your store inside and out and use reporting tools.
• You lead with integrity and motivate your team.

Responsibilities

• Spend most of the day on the busy shop floor trading with stylists and ensuring smooth processes.
• Provide leadership for stylist team members across first line queries via multiple channels.
• Collaborate with customer experience leaders to manage KPIs and SLAs for online support.
• Be an ambassador for the product to inspire customers and staff.
• Drive commercial presentation of products and adherence to brand guidelines.
• Oversee day-to-day store operations and deploy the team to meet targets.
• Work with management to exceed store targets and KPIs.
• Handle people matters including performance and attendance reviews.
• Create floor plans and rotas to set the store up for success.

Skills

Fashion ambassador

Leadership

Store operations

Target-driven

Customer service

Reporting tools

Brand values

Job description

London, England, United Kingdom , Permanent

The allsaints team

Driven by Britishness as our foundation and London as our inspiration, we are entering a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh's vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on.

Creative Director Aaron Esh says "I'm interested in character. I want people to see someone and think, 'they are very AllSaints.' That's when a brand has a true identity."

If you want to shape this next chapter, we'd love to talk.

The role

As a floor manager, you're responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you'll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

• The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
• You'll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
• You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
• Create and implement floor plans and rotas independently, setting the store up for success for the day

What skills do I need?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Natural affinity in learning new systems and processes in a digital environment
• Honest, trustworthy and dependable - you live by our brand values
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

About the location

Our standalone store in Westfield, White City has been open since 2009 and usually trades from 12:30 - 21:30pm (subject to seasonal change). Our store gets a high amount of footfall each day, keeping our team busy. Fun fact, White City gets its name from the old buildings which were originally whitewashed and made from steel and concrete. Store Location . Located in TFL zone one and approximately a five minute journey from Shepherd's Bush station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Some of our benefits

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team bonus scheme
• Discount to share with family and friends
• Opportunity for permanent placement
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Dedicated mental health support from our mental health first aiders

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.