Visitor Services Assistant - Fixed Term

Anglian Water; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is looking for enthusiastic Watersports Visitor Assistants to join their team for the summer season. This dynamic role offers the chance to work outdoors, assisting visitors with watersports activities while ensuring their safety and enjoyment. Ideal candidates will be friendly, reliable, and ready to provide excellent customer service in a fun and energetic environment. With full training provided, this is a fantastic opportunity to gain experience in a vibrant setting while making a positive impact on visitors' experiences. Dive in and make waves this summer!

Benefits

Competitive Pay

Staff Discounts on Activities

Access to Life Cover

Pension Scheme

Personal Accident Cover

Qualifications

• Friendly, approachable, and customer-focused team players.
• Watersports experience is a plus, but full training is provided.

Responsibilities

• Assist visitors with watersports bookings and equipment.
• Deliver safety instructions and help maintain clean areas.
• Provide excellent customer service and support visitors.

Skills

Customer Service

Teamwork

Safety Briefing

Outdoor Work

Reliability

Flexibility

Watersports Experience

Education

First Aid Qualification

Lifeguarding Certification

Job description

Visitor Services Assistant

Full time / Fixed Term Contract - May to October 2025

£12.60 per hour

Make a Splash This Summer!

Are you an outdoorsy, active person who loves working with people? Want to spend your summer by the water, helping visitors have fun and stay safe?

We're looking for Watersports Visitor Assistants to join our team at Alton Water for the 2025 spring and summer season. From hiring out paddleboards to setting up equipment and helping with safety briefings, this is a dynamic, active role where no two days are the same.

What You'll Be Doing

1. Assisting visitors with watersports bookings, equipment, and safety gear
2. Supporting the safe launch and return of equipment such as kayaks, SUPs, and pedalos
3. Delivering clear safety instructions and helping with basic visitor briefings
4. Providing excellent customer service and answering visitor queries
5. Helping maintain clean, safe, and organised waterfront and visitor areas

What We're Looking For

We're after team players who are:

1. Friendly, approachable, and customer-focused
2. Confident working outdoors and around water
3. Comfortable giving safety briefings and instructions
4. Enthusiastic and ready to help wherever needed
5. Reliable and flexible in a fast-paced environment
6. Watersports experience or qualifications (e.g. paddlesports, first aid, lifeguarding) are a big plus—but not essential. Full training is provided!

What's in It for You?

1. Competitive pay
2. Opportunity to work in a fun, energetic, outdoor environment
3. Staff discounts on activities and facilities
4. Access to life cover, pension scheme, and personal accident cover

Ready to Dive In?

Apply now and spend your summer making waves—literally! Be part of a friendly, supportive team that helps create unforgettable experiences for every visitor.