Visitor Experience Supervisor Retail

Allscreens Nationwide Ltd; Stirling; On-site; GBP 32,000 - 42,000; Full time

Job summary

Allscreens Nationwide Ltd, at Stirling Castle, is seeking a dynamic leader to guide a team of Visitor Experience Assistants in delivering exceptional service to our visitors and enhancing their castle experience. You will work with the Retail Management Team to grow profitable on-site sales, align operations with the castle plan, and ensure smooth delivery of guest experiences.

This role requires collaborative leadership, attention to detail, and a proactive approach to problem solving in a busy

Responsibilities

• Lead a team of Visitor Experience Assistants to deliver outstanding visitor service.
• Collaborate with the Retail Management Team to grow profitable site sales and meet KPIs.

Job description

Working within the Operations directorate at Stirling Castle you will be responsible for leading a team of Visitor Experience Assistants in delivering the highest standards of service to our visitors. You will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.

Reporting to the Retail Management Team, you will be responsible for the day to day supervision of the site retail team to deliver a positive visitor experience with your strong people supervision skills. You will encourage a culture of collaboration, empowerment and innovation, with attention to detail and an enthusiasm for building sales for the site. Working with the Retail Management Team, you’ll deliver growth of profitable sales and achievement of KPIs through effective supervision of a large

retail team.

You’ll also work closely with the operational castle team as well as cleaning and catering suppliers to deliver to the castle operational plan, contributing ideas maintaining an ongoing plan of activity.

You will know how to make the most of the resources available to you, working efficiently and effectively. You will enjoy problem solving, taking the initiative

and working collaboratively whilst leading a team in the delivery of excellent visitor experiences.