Visitor Experience & Operations Leader

National Trust; Royal Tunbridge Wells; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust’s Scotney Castle and Sissinghurst Castle Gardens property group is seeking a senior operations leader to drive visitor experiences on-site. You’ll deputise for the General Manager, run visitor operations and shape plans to grow income from admissions, events and membership.

You’ll lead teams, manage rotas and budgets, and work with partners to tell engaging stories to diverse visitors. You’ll recruit, coach and develop staff and volunteers, fostering a positive workplace and

Qualifications

• Experience running visitor operations and delivering high-quality experiences.
• Ability to lead, motivate and develop staff and volunteers.
• Proven capability to manage budgets and rotas across multiple sites.

Responsibilities

• Oversee visitor operations and strive for excellence in daily delivery.
• Manage budgets, income from admissions, events and membership.
• Recruit, coach and develop staff and volunteers; collaborate with partners.

Skills

Visitor operations

Budget management

Staff development

Partnership collaboration

Leadership

Event and audience planning

Marketing alignment

Job description

National Trust’s Scotney Castle and Sissinghurst Castle Gardens property group is seeking a senior operations leader to drive visitor experiences on-site. You’ll deputise for the General Manager, run visitor operations and shape plans to grow income from admissions, events and membership.

You’ll lead teams, manage rotas and budgets, and work with partners to tell engaging stories to diverse visitors. You’ll recruit, coach and develop staff and volunteers, fostering a positive workplace and