Visitor Experience Manager

JR United Kingdom; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Un site patrimonial emblématique recherche un Manager de l'Expérience Visiteur pour rejoindre son équipe à Waddesdon, Aylesbury. Le candidat retenu dirigera les opérations et l'engagement des visiteurs, garantissant ainsi une expérience mémorable et enrichissante pour tous. Ce rôle crucial consiste à motiver et à inspirer les équipes tout en offrant un service de haute qualité.

Qualifications

• Au moins trois ans d'expérience en gestion opérationnelle, de préférence dans un cadre patrimonial ou muséal.
• Capacité à motiver et à diriger des équipes.
• Excellentes compétences en communication.

Responsibilities

• Superviser l'expérience des visiteurs et assurer un service de haute qualité.
• Gérer les équipes et former les bénévoles.
• Développer des programmes d'engagement accessibles et générateurs de revenus.

Skills

Leadership

Communication

Operational Management

Problem Solving

Job description

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Visitor Experience Manager, Oxford District

Location: Oxford District, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 6

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

A leading heritage location is looking for a dedicated Visitor Experience Manager based in Waddesdon, Aylesbury.

This role involves leading and inspiring the visitor experience team to deliver exceptional service and memorable experiences. Key responsibilities include:

• Operational Management:
• Overseeing visitor experience and ensuring high-quality service.
• Supporting the Assistant Visitor Manager (AVEM) with presentation standards and operational compliance.
• Developing staffing plans aligned with budget and needs.
• Resolving visitor feedback and complaints efficiently.
• Implementing best practices and industry benchmarks.
• Managing daily tours and walks, ensuring quality.
• Coordinating resources and spaces across teams.
• Leading and supporting guides and volunteers.
• Developing accessible and revenue-generating engagement programs.
• Tailoring tours to visitor and group preferences.

• People Management:
• Line managing AVEM and supporting their development.
• Leading, motivating, and coaching staff and volunteers.
• Recruiting and training teams to engage with the house and its history.
• Conducting visitor care training and providing ongoing development.
• Enhancing the volunteering program.

The ideal candidate has at least three years of operational management experience, preferably within a heritage or museum setting. You should be capable of motivating and leading teams to deliver exceptional service, engaging visitors to create inspiring experiences. Excellent communication skills are essential for managing staff and volunteers effectively, ensuring high standards of visitor care. You are proactive, with a keen eye for improving operations and accessibility, while ensuring seamless, high-quality service.