Visitor Experience Manager

JR United Kingdom; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading heritage location seeks a dedicated Visitor Experience Manager in High Wycombe. This dynamic role involves managing a visitor experience team, ensuring high-quality service, and engaging with visitors to create memorable experiences. Candidates should have at least three years of operational management experience, ideally in a heritage setting, and a passion for enhancing visitor engagement.

Qualifications

• Minimum of 3 years operational management experience, ideally in heritage or museum.
• Proven ability to lead teams and enhance visitor experiences.
• Excellent communication skills and proactive in improving operations.

Responsibilities

• Oversee visitor experience and ensure service quality.
• Support AVEM and manage staffing plans.
• Resolve visitor feedback and implement best practices.

Skills

Operational Management

People Management

Communication

Proactiveness

Team Leadership

Job description

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Visitor Experience Manager, high wycombe

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Client:

Location:

high wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury.

In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences. Some of your key responsibilities include:

Operational Management:

• Oversee visitor experience and ensure high-quality service.
• Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance.
• Develop staffing plans aligned with budget and needs.
• Resolve visitor feedback and complaints efficiently.
• Implement best practices and industry benchmarks.
• Manage daily delivery of tours and walks, ensuring quality.
• Coordinate resources and spaces across teams.
• Lead and support guides and volunteers.
• Develop accessible and revenue-generating engagement programmes.
• Tailor tours to visitor and group preferences.

People Management:

• Line manage AVEM and support their development.
• Lead, motivate, and coach staff and volunteers.
• Recruit and train teams to engage with the house and its history.
• Conduct visitor care training and provide ongoing development.
• Enhance the volunteering programme.

Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.