Visitor Experience Assistant

Wakefield Council; Wakefield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking council as a Visitor Experience Assistant, where your passion for customer service will shine. In this engaging role, you will create memorable experiences for visitors at Castleford Museum, assisting with events and workshops while fostering a welcoming environment. This temporary position offers a unique opportunity to contribute to the community and inspire families through creative activities. If you love storytelling and engaging with diverse audiences, this role is perfect for you!

Qualifications

• Passion for delivering exceptional customer service.
• Ability to engage creatively with visitors.

Responsibilities

• Greet visitors and provide general information.
• Assist with workshops and events.

Skills

Customer Service

Communication Skills

Creativity

Job description

We have an opportunity for a highly motivated individual with a passion for delivering exceptional customer service to join the Wakefield Museums and Castle team.

As a Visitor Experience Assistant, you will provide a high-quality and engaging visitor experience, working creatively to tell our stories and encourage visitors to return.

This is a temporary, 12-month contract based at Castleford Museum, working 15.25 hours per week.

The contract starts in June 2025, with the following shift pattern:

1. Monday: 9:15am - 1pm
2. Tuesday: 9am - 1pm
3. Thursday: 9:15am - 1pm
4. Friday: 9:15am - 1pm

This varied role includes greeting visitors, providing general visitor information, answering queries, assisting with workshops and events, as well as general cleaning and site maintenance.

A key aspect of this role involves developing ideas for and delivering informal drop-in activities for children and families, based on the exhibitions and collections at Museums and Castles. This includes our Under 5 toddler session on Tuesday mornings.

Want to Know More?

If you would like to learn more about the role, the recruitment process, or working for Wakefield Council, please contact Stacey Clarkson-Goode.

Tel: [phone]

Email: [e-mail]

To apply, please click the Apply Now link below.