Visitor Experience Assistant

We Manage Jobs(WMJobs); Hereford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking organization as an Assistant Visitor Experience Officer, where you will play a vital role in enhancing visitor engagement at a historic museum. This exciting position offers the opportunity to be part of a transformative redevelopment project, fostering community involvement and inclusivity. With a focus on storytelling and visitor interaction, you will help promote the rich cultural heritage of Herefordshire while contributing to income-generating activities. Enjoy a supportive work environment that values professional growth, flexible arrangements, and a commitment to equal opportunities.

Benefits

Pension: LGPS

Career development opportunities

31 days annual leave + bank holidays

Flexible working arrangements

Employee Assistance Programme

Payment of professional membership fees

Various staff benefits and discounts

Qualifications

• No prior experience required; full training provided.
• Ability to engage with visitors and promote events.

Responsibilities

• Enhance visitor experience by engaging and sharing stories.
• Support income-generating activities and promote events.

Skills

Visitor Engagement

Customer Service

Storytelling

Education

High School Diploma

Job description

About The Role
Contract: Permanent
Salary: £24,404 - £25,183 (pro rata salary £6,101 - £6,295)
Hours: 9.25
Location: Hereford
Closing Date: 23/05/2025

Herefordshire Museum & Galleries

Are you passionate about visitor experience? If so, we’re seeking a highly motivated person to join our enthusiastic Visitor Experience team.

You will be joining us at an exciting time as we redevelop Hereford Museum and Art Gallery and reorganise the service. Our aim is to re-establish strong relationships with the people and communities of Herefordshire and embed inclusivity and community involvement at the heart of how we work.

As an Assistant Visitor Experience Officer, you will work directly with visitors to enhance their experience by engaging with them and sharing stories about Herefordshire’s unique heritage. You will be part of a proactive team that prioritizes visitors, encouraging repeat visits and positive word-of-mouth. You will also support income-generating activities such as shop sales, upselling, event tickets, and donations, as well as promoting upcoming events and exhibitions.

No prior experience is required as full training will be provided. This role involves 9.25 hours with weekend working required.

About Herefordshire Museum & Galleries

The service has been safeguarding Herefordshire’s cultural heritage since 1874 and is undergoing a transformative period, including an £18 million redevelopment of the Hereford Museum and Art Gallery, a Victorian Gothic building. The new museum will offer innovative ways for locals and visitors to engage with the region’s history and culture, fostering cultural growth.

Other Museum Sites

• The Old House Museum: A 17th-century timber-framed building offering insights into Jacobean life, furnished in period style with important collections.
• History Store: The central collections storage with climate-controlled facilities, research and conservation spaces, housing arts, archaeology, costumes, social history, and natural science collections.

What We Offer

• Salary: £24,404 - £25,183 (pro rata salary £6,101 - £6,295)
• Pension: LGPS
• Career development opportunities
• Annual leave: 31 days + bank holidays, with options to purchase additional days
• Flexible working arrangements
• Employee Assistance Programme
• Payment of professional membership fees
• Various staff benefits and discounts

Why Choose Us?

Herefordshire offers beautiful countryside and vibrant cultural assets, including the Mappa Mundi, theatres, and a thriving food scene. Our community-focused approach supports social engagement, health, education, and lifelong learning, aiming to build stronger, brighter futures for all residents.

Additional Information

For more about living and working in Herefordshire, visit our website.

Support and Inclusion

We provide reasonable adjustments during the recruitment process and are committed to creating an inclusive workplace through Employee Network Groups representing diverse communities and interests.

Application Process

To apply, upload your CV and a supporting statement demonstrating your suitability for the role. Shortlisted candidates will be contacted for interviews and assessments. We welcome applications from all backgrounds and are committed to equal opportunities.