Visitor Experience Assistant

Bristol Cathedral; Bristol; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Real living wage

Cycle to Work scheme

Employee Assistance Programme

Discount in Cathedral Shop and Café

Parking for cars and bicycles on site

Job summary

Bristol Cathedral is seeking two part-time Visitor Experience Assistants to welcome visitors, sell tour tickets and retail items, and support events at both the Cathedral and the Lord Mayor’s Chapel. The role focuses on delivering a warm, inclusive visitor experience and strong customer service.

Based onsite in Bristol, you’ll answer questions, encourage donations, handle cash and card transactions, and work with volunteers to ensure high standards across visitor spaces.

Qualifications

• Experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Positive, enthusiastic and professional approach.
• Ability to use Microsoft Office confidently.

Responsibilities

• Provide a warm, informed and inclusive welcome to visitors.
• Encourage donations and Gift Aid to support the Cathedral’s work.
• Sell tour tickets and retail items through the Cathedral shop.
• Support events and activities across Cathedral sites.
• Act as a key contact for volunteer Welcomers and Guides.
• Help maintain safe, clean and welcoming visitor areas.
• Respond to visitor enquiries and provide information about the Cathedral.

Skills

Customer service

Communication

Teamwork

Cash handling

Tools

Microsoft Office

Job description

Part time: 15 hours per week | £13.45 per hour

Bristol Cathedral is recruiting two part-time Visitor Experience Assistants to help deliver an outstanding experience for everyone who visits the Cathedral.

Located in the heart of Bristol, the Cathedral welcomes hundreds of thousands of visitors every year. Whether someone is attending worship, exploring our history, enjoying a tour, supporting an event or simply seeking a moment of reflection, our Visitor Experience Team helps ensure they receive a warm and memorable welcome.

As a Visitor Experience Assistant, you will be at the heart of that welcome. You will greet visitors, answer questions, encourage donations and Gift Aid, support volunteers, promote tours and retail sales, and help maintain high standards across our visitor spaces. You will also support events and activities taking place at both Bristol Cathedral and the Lord Mayor’s Chapel.

We’re looking for people who genuinely enjoy working with others and take pride in delivering excellent customer service. Strong communication skills, a friendly and proactive approach, and the confidence to engage with a diverse range of visitors are more important than previous Cathedral or heritage experience.

About the Role

Key responsibilities include:

• Providing a warm, informed and inclusive welcome to visitors


• Encouraging donations and Gift Aid to support the Cathedral’s work


• Selling tour tickets and retail items through the Cathedral shop


• Supporting events and activities across Cathedral sites


• Acting as a key point of contact for volunteer Welcomers and Guides


• Helping maintain safe, clean and welcoming visitor areas


• Responding to visitor enquiries and providing information about the Cathedral

About You

You’ll bring:

• Experience in a customer-facing role


• Excellent communication and interpersonal skills


• A positive, enthusiastic and professional approach


• Good IT skills and confidence using Microsoft Office


• The ability to work effectively as part of a team


• Confidence handling cash and card transactions

Experience in a heritage attraction, cultural venue, place of worship or charitable organisation would be advantageous but is not essential.

Application Deadline

The deadline for applications is the 7th of September 2026

Benefits

• Real living wage (currently £13.45 per hour).


• Cycle to Work scheme


• Employee Assistance Programme.


• Discount in the Cathedral Shop and Café


• Parking for cars and bicycles available on site

Working Arrangements

• Based onsite at Bristol Cathedral


• Some work may take place at the Lord Mayor’s Chapel


• Flexible working patterns available within operational requirements

Pension

Membership of the Church Workers Pension Scheme, with a 7% employers contribution and 5% employee contribution.

25 days plus bank holidays per year, pro rata for part-time employees. You may be required to work some bank holidays, in which case you will be given this time back in lieu.

Uniform

Postholders are provided with a uniform for this role, compromising of a shirt, fleece and coat. Postholders provide their own smart, black bottom half with smart, dark, comfortable shoes.

Job Description and Person Specification