Visitor Centre Assistant (Idle Valley, Casual Contract)

Nottinghamshire Wildlife Trust; Tiln; On-site; GBP 18,000 - 24,000; Full time

Job summary

Nottinghamshire Wildlife Trust Trading Ltd is seeking a customer-focused team member to support front-of-house operations in a high-footfall visitor environment. You will help with till duties, stock replenishment, and providing friendly, helpful directions to guests.

Experience in customer service and a willingness to work weekdays and weekends year-round are valued. Training will be provided, with pre-employment checks and rights to work verification as part of the process.

Qualifications

• Experience in busy, high-footfall environments providing excellent customer service.
• Willingness to muck in with till, washing up, and replenishing stock.
• Barista experience is beneficial but not essential; training will be provided.
• Must be available on weekdays and weekends year‑round; pre‑employment checks may be required.

Responsibilities

• Assist on till and frontline service as needed.
• Wash up and replenish stock to keep the service area well stocked.
• Give directions to visitors and help customers by putting yourself in their shoes.

Skills

Customer service

Front of House

Barista experience

Job description

We are looking for someone with experience of working in a busy, high-footfall environment providing excellent customer service. You will need to be hardworking and self-motivated, with the ability and confidence to work independently. We expect all of our team to be warm, friendly and helpful with a 'can-do' attitude and a proactive approach to getting things done.

We are looking for someone who is willing to muck in and help team members, whether that's helping on the till, washing up and replenishing stock or giving directions to a visitor.

You'll have guidance and support from our Team Leader and friendly colleagues, but we really want you to think on your feet and 'put yourself in the customer's shoes'.

Customer Service / Front of House / Barista experience are beneficial but not essential as training will be provided. You must be available on weekdays and weekends all year round., Employment checks - We are committed to safeguarding our employees; safeguarding and promoting the welfare of children and adults at risk; and mitigating the risk to our business of financial and/or data fraud. Applicants must be willing to undergo pre-employment checks with past employers; Disclosure and Barring Service checks at the eligible level; right to work checks and driving licence checks (where applicable).

Nottinghamshire Wildlife Trust Trading Ltd is a fully owned subsidiary of Nottinghamshire Wildlife Trust. We are strong believers that it is our culture that makes it a special place to work and drives our huge successes. Our people are passionate and dedicated to making Nottinghamshire Wildlife Trust Trading the best that it can be.

We are the county's leading conservation charity run by local people for the benefit of local wildlife, with nature reserves across the county - part of a UK network of 46 local Wildlife Trusts working to protect wildlife.