Visitor Assistant

English Heritage; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career progression

Live events access

Free site access for you + 6 guests

Shop & cafe discount

Parental leave upgrade

Holiday entitlement 25 days + BH

Additional leave purchase

Pension matched 10%

Job summary

English Heritage at Kenwood House in Hampstead, London, invites you to join as a Visitor Assistant, delivering welcoming, engaging experiences to a diverse range of visitors. You will be part of a supportive team, with training provided; no history background required, just a passion for people and excellent customer service; weekend and bank holiday work is expected.

Role offers 28 or 36 hours per week on a six-month fixed-term contract, with benefits including site access for you and up to six

Qualifications

• No history background required; passion for people and excellent customer service.
• Able to work as part of a team and deliver engaging visitor experiences.
• Willing to work weekends and Bank Holidays; full training provided.

Responsibilities

• Deliver a welcoming and engaging visitor experience at Kenwood House.
• Provide information and suggestions to enhance visitors’ on-site experience; promote memberships.
• Help maintain accessibility, safety and presentation of the site at all times.
• Work weekends and Bank Holidays as required.

Skills

Customer service

Teamwork

Job description

Title Visitor Assistant Location Kenwood House, Hampstead, London, NW3 7JR Salary £14.19 an hour / 28 or 36 hours per week / 6 months Fixed Term Contract Job type Fixed Term Contract Ref 16561

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Kenwood House working 36 hours or 28 hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

On the edge of Hampstead Heath and surrounded by tranquil landscaped

gardens, Kenwood is one of London's hidden gems. It is free for everyone

and enjoyed by c.1m visitors a year.

Around 100,000 of those visitors enter the house to admire the breath

taking interiors and stunning world-class art collection, which includes

important works by Rembrandt and Vermeer.

By joining us as a Kenwood Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.

It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview

Benefits include:

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

You can find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Ben Noton, Operations Manager at [e-mail]. No agencies please.

You will need to refer to the following documents when completing your application.