Virtual Ward Coordinator

NHS; Plymouth; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity awaits for an experienced administrator to join a dedicated team in a dynamic healthcare environment. This role supports the innovative Virtual Ward Team, providing essential administrative support to ensure efficient patient management. You'll engage with various stakeholders, from community services to acute hospital teams, driving the integration of digital technology in patient care. If you're passionate about making a difference and thrive in a collaborative setting, this position offers a chance to enhance patient outcomes while developing your career in a progressive organization.

Qualifications

• Good level of ability to use computerised systems.
• Demonstrable administration experience and public facing role.

Responsibilities

• Monitor and run virtual ward email inbox.
• Register/manage/discharge patients on management systems.
• Book follow-up appointments and liaise with community coordinators.

Skills

Computerized Systems

Administration Experience

Public Facing Role Experience

Communication Skills

System 1

IPM

Appraisal Experience

Education

NVQ Level 3 Business and Admin

Job description

This is an exciting development opportunity for an experienced administrator to bring their experience and knowledge to the integrated Virtual Ward Team.

Virtual ward is a safe and efficient alternative to NHS bedded care. Virtual wards support patients who would otherwise be in hospital to receive the acute care and treatment they need in their own home. This includes either preventing avoidable admissions into hospital or supporting early discharge out of hospital.

The delivery of digitally enabled care (virtual care) including virtual wards is a national priority embedded within current health and social care policy. In the 2022-23 priorities and operational planning guidance, systems were asked to deliver virtual ward capacity equivalent to 40-50 virtual ward 'beds' per 100k population by December 2023. This post provides an opportunity to drive and transform the system by embedding the use of digital technology to release pressure on acute care and improve patient outcomes.

Please note that this post is located on site at University Hospitals Plymouth NHS Trust and is not a working from home opportunity.

Previous applicants need not apply. Although this is a full time position, part time/job share may be considered.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

As we move towards a new era of integrated care and working collaboratively across organisational boundaries, the need for dynamic, focused teamwork is vital.

Working with the Acute Medical Nursing Team you will monitor and ensure the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service. A key part of the role will be providing administrative support to all clinical and non-clinical colleagues involved, link in with community teams and other services as requested and work across the wide range of IT systems.

The successful applicant will work closely with the Deputy Service Line Manager and Virtual Ward manager and key stakeholders including Primary care, Community Services, Acute hospital services and others to develop services.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

• Monitor and run virtual ward email inbox.
• Receive referrals in conjunction with clinical team.
• Consult Virtual ward clinical team if there are discrepancies in referrals.
• Register/ manage/ discharge patients on patient management systems required for virtual ward.
• Invite new patients for clinical outpatient sessions in conjunction with booking rules and guidelines.
• Book follow-up appointments that have been requested when instructed to do so by the virtual ward team, using appropriate guidelines, e.g. bloods.
• Liaise with community Coordinator re face to face follow ups, Intravenous capacity.
• Telephone patients/ relatives/ carers as required.
• Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc.
• Notify appropriate staff members of changes/cancellations to clinics

PLEASE SEE JD FOR FULL PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Person Specification

KNOWLEDGE & EXPERIENCE

• oGood level of ability to use computerised systems
• oDemonstrable administration experience
• o Demonstrable experience in working in a public facing role.
• oDemonstrable level of excellent communication skills
• oPrevious demonstrable experience with System 1, IPM and other clinical systems
• oDemonstrable appraisal experience

QUALIFICATIONS

• oNVQ Level 3 Business and Admin (or equivalent demonstrable experience)

APTITUDE & ABILITIES

• oGood communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
• oAble to work in a busy environment and meet deadlines
• oGood telephone manner
• oTactfully communicate written and verbal information with patients and staff

DISPOSITION / ATTITUDE / MOTIVATION

• oTeam member with leadership skills
• oProactive, takes own initiative
• oRemain professional at all times

OTHER FACTORS

• oFlexibility to cover colleagues during absences
• oDemonstrate an understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,071 to £25,674 a year£24,071 - £25,674 Per Annum, Pro Rata if part time