Enable job alerts via email!
Virtual Ward Coordinator
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Plymouth
On-site
GBP 24,000 - 26,000
Full time
2 days ago
Be an early applicant
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Create a job specific, tailored resume for higher success rate.
Job summary
An established healthcare provider is seeking an experienced administrator to join their innovative Virtual Ward Team. This role is crucial in delivering digitally enabled care, ensuring patients receive necessary treatment at home rather than in a hospital setting. The successful candidate will provide essential administrative support, working closely with clinical teams and stakeholders to enhance service delivery. This position offers a unique opportunity to contribute to the transformation of patient care through technology and teamwork in a dynamic environment. Join a dedicated team committed to improving patient outcomes and experience.
Benefits
Career Development Opportunities
Flexible Working Options
Supportive Work Environment
Employee Assistance Program
Qualifications
- Good level of ability to use computerised systems.
- Demonstrable administration experience in a public-facing role.
Responsibilities
- Monitor and run virtual ward email inbox.
- Register/manage/discharge patients on management systems.
- Liaise with community Coordinator for follow-ups.
Skills
Administration
Communication Skills
Computer Systems
Customer Service
Education
NVQ Level 3 Business and Admin
Tools
System 1
IPM
Job description
Job Summary
This is an exciting development opportunity for an experienced administrator to bring their experience and knowledge to the integrated Virtual Ward Team.
Virtual ward is a safe and efficient alternative to NHS bedded care. Virtual wards support patients who would otherwise be in hospital to receive the acute care and treatment they need in their own home. This includes either preventing avoidable admissions into hospital or supporting early discharge out of hospital.
The delivery of digitally enabled care (virtual care) including virtual wards is a national priority embedded within current health and social care policy. In the 2022-23 priorities and operational planning guidance, systems were asked to deliver virtual ward capacity equivalent to 40-50 virtual ward 'beds' per 100k population by December 2023. This post provides an opportunity to drive and transform the system by embedding the use of digital technology to release pressure on acute care and improve patient outcomes.
Please note that this post is located on site at University Hospitals Plymouth NHS Trust and is not a working from home opportunity.
Previous applicants need not apply. Although this is a full time position, part time/job share may be considered.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
As we move towards a new era of integrated care and working collaboratively across organisational boundaries, the need for dynamic, focused teamwork is vital.
Working with the Acute Medical Nursing Team you will monitor and ensure the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service. A key part of the role will be providing administrative support to all clinical and non-clinical colleagues involved, link in with community teams and other services as requested and work across the wide range of IT systems.
The successful applicant will work closely with the Deputy Service Line Manager and Virtual Ward manager and key stakeholders including Primary care, Community Services, Acute hospital services and others to develop services.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Date posted
30 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year £24,071 - £25,674 Per Annum, Pro Rata if part time
Contract
Secondment
Working pattern
Full-time, Part-time, Job share
Reference number
216-EG-M7034617
Job locations
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
Job Description
Job responsibilities
Job Description
Job responsibilities
Person Specification
Essential
KNOWLEDGE & EXPERIENCE
Essential
APTITUDE & ABILITIES
Essential
OTHER FACTORS
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
This is an exciting development opportunity for an experienced administrator to bring their experience and knowledge to the integrated Virtual Ward Team.
Virtual ward is a safe and efficient alternative to NHS bedded care. Virtual wards support patients who would otherwise be in hospital to receive the acute care and treatment they need in their own home. This includes either preventing avoidable admissions into hospital or supporting early discharge out of hospital.
The delivery of digitally enabled care (virtual care) including virtual wards is a national priority embedded within current health and social care policy. In the 2022-23 priorities and operational planning guidance, systems were asked to deliver virtual ward capacity equivalent to 40-50 virtual ward 'beds' per 100k population by December 2023. This post provides an opportunity to drive and transform the system by embedding the use of digital technology to release pressure on acute care and improve patient outcomes.
Please note that this post is located on site at University Hospitals Plymouth NHS Trust and is not a working from home opportunity.
Previous applicants need not apply. Although this is a full time position, part time/job share may be considered.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
As we move towards a new era of integrated care and working collaboratively across organisational boundaries, the need for dynamic, focused teamwork is vital.
Working with the Acute Medical Nursing Team you will monitor and ensure the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service. A key part of the role will be providing administrative support to all clinical and non-clinical colleagues involved, link in with community teams and other services as requested and work across the wide range of IT systems.
The successful applicant will work closely with the Deputy Service Line Manager and Virtual Ward manager and key stakeholders including Primary care, Community Services, Acute hospital services and others to develop services.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Date posted
30 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year £24,071 - £25,674 Per Annum, Pro Rata if part time
Contract
Secondment
Working pattern
Full-time, Part-time, Job share
Reference number
216-EG-M7034617
Job locations
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
Job Description
Job responsibilities
- Monitor and run virtual ward email inbox.
- Receive referrals in conjunction with clinical team.
- Consult Virtual ward clinical team if there are discrepancies in referrals.
- Register/ manage/ discharge patients on patient management systems required for virtual ward.
- Invite new patients for clinical outpatient sessions in conjunction with booking rules and guidelines.
- Book follow-up appointments that have been requested when instructed to do so by the virtual ward team, using appropriate guidelines, e.g. bloods.
- Liaise with community Coordinator re face to face follow ups, Intravenous capacity.
- Telephone patients/ relatives/ carers as required.
- Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc.
- Notify appropriate staff members of changes/cancellations to clinics
Job Description
Job responsibilities
- Monitor and run virtual ward email inbox.
- Receive referrals in conjunction with clinical team.
- Consult Virtual ward clinical team if there are discrepancies in referrals.
- Register/ manage/ discharge patients on patient management systems required for virtual ward.
- Invite new patients for clinical outpatient sessions in conjunction with booking rules and guidelines.
- Book follow-up appointments that have been requested when instructed to do so by the virtual ward team, using appropriate guidelines, e.g. bloods.
- Liaise with community Coordinator re face to face follow ups, Intravenous capacity.
- Telephone patients/ relatives/ carers as required.
- Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc.
- Notify appropriate staff members of changes/cancellations to clinics
Person Specification
Essential
KNOWLEDGE & EXPERIENCE
- oGood level of ability to use computerised systems
- oDemonstrable administration experience
- o Demonstrable experience in working in a public facing role.
- oDemonstrable level of excellent communication skills
- oPrevious demonstrable experience with System 1, IPM and other clinical systems
- oPrevious demonstrable supervisory experience
- oDemonstrable appraisal experience
Essential
- oNVQ Level 3 Business and Admin (or equivalent demonstrable experience)
APTITUDE & ABILITIES
- oGood communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- oAble to work in a busy environment and meet deadlines
- oGood telephone manner
- oTactfully communicate written and verbal information with patients and staff
Essential
- oTeam member with leadership skills
- oProactive, takes own initiative
- oRemain professional at all times
OTHER FACTORS
- oFlexibility to cover colleagues during absences
- oDemonstrate an understanding of confidentiality
Essential
- oFlexibility to cover colleagues during absences
- oDemonstrate an understanding of confidentiality
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
Land a better
job faster
job faster
