Virtual Inspector

Southern Water; Worthing; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Southern Water in Falmer or Durrington is recruiting a Virtual Inspector (Customer & Compliance) to support our Virtual Triage team. You will use video, imagery and AI to analyze customer issues and determine the fastest course of action.

This is a permanent, full‑time hybrid role (38 hours, Monday–Friday) handling customer calls, coordinating third‑party repairs and raising work orders in our contact centre systems.

Qualifications

• Experience in customer-facing roles within utilities or water sectors.
• Knowledge of water networks and network service concepts.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle customer calls to analyse issues and determine the best next action.
• Coordinate third‑party repairs and raise work orders using contact centre systems.
• Deliver high-quality customer service while documenting interactions.

Skills

Customer-facing experience

Water networks knowledge

Communication skills

Problem solving

Job description

Closing Date

2026-10-16

Job Title

Virtual Inspector (Customer & Compliance)

Location

Falmer or Durrington, hybrid

Contract Type

Permanent

Hours

Full-time, 38 hours, Monday - Friday

Salary

Up to £33,000 depending on experience, skills and qualifications

Are you passionate about making a difference, solving complex problems, and delivering exceptional service to our customers?

Then why not leverage your technical expertise in water networks and become a key member of our innovative Virtual Triage team?

What you will be responsible for

We are seeking a professional who possess a wealth of knowledge in the water industry and water supply networks, gained from a previous customer-facing role.

By leveraging the power of video, imagery, and AI, you will expertly handle customer calls to analyse their issue and swiftly determine the best next course of action, enabling us to achieve speedy resolutions.

Coordinating third-party involvement for repairs will be a seamless process for you, as you demonstrate your adeptness in managing customer interactions and raising work orders using our contact centre systems.

What you'll bring to the role

Your technical experience, preferably in a Network Service Inspector role, positions you for success, and we will continue to invest in your growth through further training opportunities.

Join our team and be part of a company that is dedicated to delivering high-quality water and exceptional customer support tailored to their specific needs.

“Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference.”

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information

In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.