Virtual Chief Information Officer (vCIO)

Select Technology Systems Ltd; Whetsted; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Ride2Work Scheme

Games room

Free fruit and soft drinks

Perkbox discounts

Pizza days

Birthday day off

Job summary

Select Technology Systems Ltd in Kent is seeking a Virtual CIO to steer our Technical Account Management and Technical Alignment teams, owning relationships with our top 10 clients.

You will lead on cloud, infrastructure, cyber security, and business-aligned technology roadmaps, while coaching teams to deliver high-quality engagements. This hybrid role includes office time in Kent with client visits.

Qualifications

• Proven experience in a vCIO, IT strategy, technical account management or senior MSP client-facing role.
• Genuine interest in business and people; comfortable with budgets and strategy.
• Energy, enthusiasm and passion for technology and its value.
• Confidence presenting to senior stakeholders in boardroom discussions.
• Strong technical grounding in cloud, IT infrastructure, networking, cyber security and AI.
• Natural coach, able to share knowledge and raise others' game.
• Self-starter attitude; comfortable owning a client base and making decisions.

Responsibilities

• Own client roadmap meetings and quarterly technology reviews.
• Lead conversations on cloud, infrastructure, cyber security and GDPR-related posture.
• Directly managing top-tier client relationships with executive guidance.
• Coach and enable TAC and Tech Alignment teams.
• Align best-practice standards to client environments and reduce risk.
• Set annual technology budgets with clients and produce clear summaries.
• Build relationships with clients at all levels, from IT managers to Directors.
• Monitor opportunity health and feed insights to service strategy.
• Track vendor roadmaps and regulatory trends for roadmap input.

Skills

vCIO experience

IT strategy

Technical account management

Senior MSP client-facing

Cloud infrastructure

Networking

Cyber security

AI knowledge

Job description

Depending on your experience and qualifications.

We offer a hybrid work model balancing office collaboration with remote flexibility.

9:00 – 5:30 Mon – Fri

We may ask you to be flexible on this, but we are equally flexible.

Select Technology is a growing, award-winning MSP based in Paddock Wood, Kent. We work closely with our clients – not just supporting their technology, but understanding their businesses well enough to shape where that technology needs to go next.

As we continue to grow, we want every client to have someone in their corner who genuinely understands their business, not just their IT – a trusted advisor their leadership team turns to.

We’re looking for a Virtual CIO to lead our Technical Account Management and Technical Alignment teams, and to personally own the relationship with our top 10 clients.

What you’ll be doing

• Own client roadmap meetings and quarterly technology business reviews, helping clients see a clear one to three year picture of where their technology is heading
• Lead client conversations on cloud, infrastructure, cyber security and compliance posture (e.g. Cyber Essentials, GDPR, cyber insurance)
• Personally managing our top tier client relationships, getting under the skin of their businesses and delivering executive-level guidance
• Coaching and enabling the Technical Account Management and Technical Alignment team, so every client gets the same high standard of engagement
• Aligning our best-practice technology standards to each client’s environment, spotting opportunities and reducing risk along the way
• Setting annual technology budgets with clients and producing clear, jargon-free technology summaries
• Building genuine relationships with clients at every level, from IT managers through to Managing Directors and Finance Directors
• Keeping an eye on opportunity health and pipeline across the client base, and feeding insight back into how we shape our services
• Track vendor roadmaps and relevant industry or regulatory trends, feeding these into client roadmap conversations

What will you bring to the table?

• Proven experience in a vCIO, IT strategy, technical account management or senior MSP client-facing role
• A genuine interest in business and people, not just technology and you’re as comfortable talking budgets and strategy as you are talking infrastructure!
• Energy, enthusiasm and a real passion for technology and the value it can bring
• Confidence presenting to senior stakeholders and holding your own in a boardroom conversation
• Strong technical grounding in cloud, IT infrastructure, networking, cyber security and AI, providing credibility alongside commercial acumen
• A natural coach, happy sharing what you know and helping others raise their game
• Self-starter attitude, comfortable owning a client base and making decisions with confidence

The nitty gritty details

• A full UK driving licence and your own vehicle, as this role involves regular client visits
• Regular travel for client visits across Kent and the South East
• When not visiting clients, a minimum of 3 days in the office based at our Paddock Wood office
• 25 days holiday plus Bank Holidays (26 with your birthday day), and a strong culture of growth and progression

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team is looked after while providing a framework and incentives to enable everyone to fulfil their potential.

People first mentality

Our customers come first and so do our team. We pay fairly and more often than not you’ll get an annual pay increase.

Flexible and fun work environment

We work hard, but we also have a lot of fun along the way. We’re supportive and understand that life happens. If you need to clock off early for something personal, or work from home an extra day every now and again we’re happy to oblige. We even offer 2 days paid leave if you need time off to look after a poorly child or relative.

The best of the best

We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we’ll pay for your training to get you to the next level and pay you the market rate for your new skills.

Wait, there’s more?!

• Well, actually, it’s 26 as you get a bonus day off for your birthday too!
• Every year we try to pay out a bonus to recognise everyone’s efforts.
• Every 3 months we all get together to do something fun, and it’s all on Select!
• Like to cycle? We offer a Ride2Work Scheme.
• It wouldn’t be an IT company without a games room. Pool, darts, arcade machine – lunch breaks never looked so fun!
• Help yourself to free fruit and soft drinks.
• Posh coffee and hot chocolate at the click of a button – your caffeine cravings will be satisfied!
• If you introduce new clients or staff, you’ll get a bonus.
• You’ll get Perkbox discounts on things like cinema tickets, restaurants and the gym.
• Plus pizza, lots and lots of random pizza!

Build and manage your own AI team and how to make Copilot less forgetful!

We’re dedicated to building teams as diverse as our customers.

If you require accommodations or have questions at any point during the application or interview process, just let us know.

Job type: Full-time

Salary: £50,000 to £70,000 per year

Schedule: Monday to Friday 9:00 – 17:30

Work Location: Hybrid in Paddock Wood or home