VIP Guest Relations Manager — Growth, Perks & Impact

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in Birmingham is seeking a Guest Relations Manager to oversee VIP guests' satisfaction and ensure high standards of customer service. The ideal candidate will have managerial experience in customer service, excellent interpersonal and communication skills, and the ability to thrive under pressure. This role offers a competitive hourly rate and various employee perks.

Benefits

Incentive scheme

Free meals when on duty

28 days holiday increasing to 33 days

Team Member Travel Program

Discounted health cover

Free car park

Qualifications

• Previous managerial experience in a customer service function.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations.

Responsibilities

• Manage VIP Guests and inform team members about their needs.
• Ensure high level of customer service is constantly maintained.
• Handle guest complaints and feedback effectively.

Skills

Excellent leadership

Interpersonal skills

Communication skills

Ability to work under pressure

Customer service orientation

Job description

A leading global hospitality company in Birmingham is seeking a Guest Relations Manager to oversee VIP guests' satisfaction and ensure high standards of customer service. The ideal candidate will have managerial experience in customer service, excellent interpersonal and communication skills, and the ability to thrive under pressure. This role offers a competitive hourly rate and various employee perks.