Mayfair Front Desk & Guest Experience Lead

ST James Facilities; Greater London; On-site; GBP 19,000 - 24,000; Full time

Job summary

ST James Facilities in Mayfair is seeking a Corporate Receptionist to warmly welcome occupiers, visitors and clients, delivering exceptional frontline service at a prestigious address. You will own the reception, manage calls, coordinate with facilities and cleaners, maintain up-to-date procedures, and provide timely reports while upholding Health & Safety standards and professional conduct.

Excellent English, polished communication, and proficient MS Office skills are required; you should be

Qualifications

• Previous experience in delivering exceptional customer service essential.
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint and Excel essential.
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent punctuality, outgoing and a can do/proactive attitude.
• Fire warden, first aid and IOSH may be required for this position, or happy to be trained to obtain.
• Innovative and creative.

Responsibilities

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, helpdesk and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
• Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers’ in a calm and professional manner.
• Where appropriate, reporting of accidents or incidents.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Stand to greet all visitors to the building.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.
• Support with any tasks deemed by your team member.

Skills

Customer service

English proficiency

MS Office

Interpersonal skills

Punctuality

Health & safety awareness

Creativity

Tools

MS Office Suite

Job description

ST James Facilities in Mayfair is seeking a Corporate Receptionist to warmly welcome occupiers, visitors and clients, delivering exceptional frontline service at a prestigious address. You will own the reception, manage calls, coordinate with facilities and cleaners, maintain up-to-date procedures, and provide timely reports while upholding Health & Safety standards and professional conduct.

Excellent English, polished communication, and proficient MS Office skills are required; you should be