Vice President, Risk Management

Mastercard; London; On-site; GBP 120,000 - 200,000; Full time

Job summary

Mastercard is seeking a Vice President, Head of Customer Risk Management for Europe in London. This senior role involves leading risk management strategies, overseeing credit risk assessments, and collaborating cross-functionally to ensure effective risk mitigation. The ideal candidate should possess a robust background in credit risk, a commercial mindset, and strong leadership skills to drive team performance and manage regulation engagement.

Qualifications

• Experience in credit risk assessment and financial statements analysis essential.
• Knowledge of European payments regulation landscape is a strong plus.
• Ability to think outside the box and propose solutions.

Responsibilities

• Lead CRM strategy and roadmap for the region.
• Review and approve customer credit risk underwriting analysis.
• Build relationships with sales and product organizations.

Skills

Analytical skills

Problem-solving

Negotiation

Leadership

Education

Postgraduate degree in business

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Vice President, Risk Management

We are currently looking for a Vice President, Head of Customer Risk Management (CRM) for Europe, reporting to the global head of CRM. This role is based in London, UK.

Mastercard has over $70B in credit exposure to financial institutions and other counterparties worldwide, making the CRM function a key part of its evolving and rapidly growing business model. The CRM team operates within the Strategy & Operations organization, supporting and driving Mastercard’s success. The strategic importance of CRM involves engagement with Mastercard’s senior management, sales, product organizations, and customers, offering great career growth opportunities.

This role is on the first line of defense, leading a team of risk managers across markets. Key responsibilities include leading CRM strategy and roadmap for the region, customer credit analysis and underwriting, formulating risk mitigation strategies, developing risk management solutions, and engaging with regional regulators.

Responsibilities:

• Own all Europe CRM-related matters, including strategy, roadmap, and team leadership
• Review and approve customer credit risk analyses; present findings to senior management as needed
• Design innovative approaches for diverse customer business models
• Develop risk mitigants and act as an escalation point for collateral discussions
• Lead the development of risk management solutions for existing and new products, e.g., crypto
• Conduct portfolio reviews and risk screenings using early warning indicators
• Partner with CRM Center of Excellence for continuous exposure monitoring
• Analyze and report on regional exposure and risks to senior management
• Manage impacts of customer failures, including portfolio transfers and license terminations
• Influence credit policies and standards; develop CRM procedures
• Review and approve credit considerations for new customers
• Build strong relationships with sales and product teams
• Engage with regulators, including central banks
• Partner with Treasury and Settlement Operations to improve processes
• Lead and develop a high-performing team

Candidate Attributes:

• Postgraduate degree in business or equivalent (preferred)
• Experience in credit risk assessment, financial statement analysis, and management
• Knowledge of banking sector and European payments regulation is a plus
• Commercial mindset balancing risk and reward
• Strong analytical, problem-solving, negotiation, and influencing skills
• Leadership ability for diverse teams and cross-functional collaboration
• Resilience and decision-making skills in crisis situations
• Excellent English communication skills

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:

• Follow Mastercard’s security policies
• Maintain confidentiality and integrity of accessed information
• Report security violations or breaches
• Complete mandatory security trainings