Vice President, DevOps Production Services

BNY; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

Wellbeing programs

Job summary

BNY in Manchester is seeking a Vice President for DevOps Production Services. This critical role involves managing and supporting enterprise AI applications, ensuring high availability and stability in production environments. The ideal candidate will have substantial experience in Production Application Support, incident management, and strong technical skills in SQL and Splunk.

Benefits include competitive compensation and flexible resources to support your wellbeing and financial goals.

Qualifications

• Proven experience in production application support for business-critical applications.
• Strong understanding of incident management, problem management, and change management processes.
• Ability to analyze application, infrastructure, and integration issues across distributed systems.

Responsibilities

• Provide L2/L3 production support for enterprise applications.
• Monitor application health and system performance.
• Investigate, troubleshoot, and resolve production incidents.

Skills

Production Application Support

Incident Management

Troubleshooting

SQL

Splunk

Unix/Linux

Monitoring Tools

ITSM Tools

Tools

ServiceNow

Jira

Grafana

Python

Shell scripting

PowerShell

Job description

Vice President, DevOps Production Services

Location: Manchester.

We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI-based applications in a fast-paced production environment. The role requires hands‑on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.

Responsibilities

• Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
• Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
• Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
• Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
• Support application deployments, change requests, weekend releases, and post‑release validations.
• Maintain incident, problem, and change records in service management tools.
• Drive continuous service improvement through automation, process optimization, and proactive monitoring.
• Participate in on‑call support and major incident management as required.
• Prepare operational reports, service health summaries, and stakeholder communications.
• Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
• Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system‑level troubleshooting.
• Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.

Qualifications

• Proven experience in production application support for business-critical applications.
• Strong understanding of incident management, problem management, and change management processes.
• Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
• Extensive hands‑on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
• Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
• Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Ability to analyze application, infrastructure, and integration issues across distributed systems.
• Experience supporting applications in cloud and/or on‑prem environments.
• Familiarity with scripting and troubleshooting middleware/interfaces.
• Strong knowledge of release support, service recovery, and operational governance.
• Ability to work in a high‑pressure environment with strong ownership and accountability.
• Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast‑paced production environment.

Preferred Skills

• Azure Cloud experience preferred.
• Knowledge of automation/scripting using Python, Shell, or PowerShell.
• Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
• Strong communication skills with the ability to provide concise incident and executive status updates.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.