Vice President, Client Processing Manager II

BNY Mellon; Liverpool; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking financial services company as a Vice President, Client Processing Manager II. This hybrid role in Liverpool allows you to lead a dynamic team while managing complex operational tasks and ensuring compliance in global markets. With a focus on client service and innovative solutions, you'll play a key role in enhancing our offerings and driving success. Enjoy a competitive salary and a culture that values your growth and contributions. If you're ready to make an impact in a supportive environment, this opportunity is for you.

Benefits

Flexible global resources

Generous paid leaves

Paid volunteer time

Wellbeing programs

Qualifications

• Experience in client interactions via phone and email.
• Proven ability to deliver excellent client service and adapt to change.

Responsibilities

• Manage a team handling global clearance in multiple markets.
• Ensure compliance with regulations and oversee settlement flow.

Skills

Client Service

Microsoft Office (Word, Excel, Access, Outlook)

SWIFT Messaging Software

Team Management

Cash and Stock Reconciliation

Adaptability

Job description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table tocreate solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Processing Manager II to join our Client Processing team. This role is located in Liverpool and is Hybrid (4 days).

In this role, you’ll make an impact in the following ways:

• Performs (sometimes complex) operational tasks in a product or functional area, including processing updates to client accounts or company records. Conducts independent analysis and policy interpretation.
• Manages a small to medium team that handles global clearance in multiple markets.
• Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Manages the day to day transactional queues, ensuring strong risk mitigation through adequate controls, resourcing, reconciliation and escalation.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Oversees settlement flow from clients, able to collate and report on this data.
• Provides product knowledge and technical assistance as necessary.
• Assist in the development of new products and services to continually deliver more for clients and run our company better.
• Responsible for the quality and completion of own work.
• Recruit, direct, motivate and develop staff to ensure continually improvement and power our culture.

To be successful in this role, we’re seeking the following:

• Experience in dealing with clients over the phone and written (email)
• Proven track record of delivering excellent client service
• Ability to adapt to change and use initiative to overcome challenges
• Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook)
• Understanding of UK and International market settlement in cash, stock or both required
• Use of SWIFT messaging software required
• Ability to reconcile complex movements in cash and stock against local agents
• Experience in managing and running a team of people
• Ability to compile and track management information

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.