Vice President, Client Processing Manager II

BNY Mellon; Manchester; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Vice President, Operations Oversight Team Manager to join their UK Transfer Agency team. This hybrid role in Manchester involves leading a team to deliver exceptional operational service for Transfer Agency clients. You'll oversee daily operations, ensuring compliance with regulatory requirements while driving continuous improvement. With a focus on people management and operational excellence, this position offers the chance to make a significant impact in a dynamic environment. Join a company recognized for its innovative culture and commitment to inclusivity, where your contributions will help shape the future of financial services.

Benefits

Highly competitive compensation

Flexible global resources

Generous paid leaves

Paid volunteer time

Qualifications

• 5-7 years of experience in financial services or operations oversight.
• Strong people management skills and ability to drive team performance.

Responsibilities

• Manage a team responsible for operational service for Transfer Agency clients.
• Oversee daily activities to ensure client service standards are met.

Skills

People Management

Operational Oversight

Client Services

Data Analysis

AI/Digital Tools

Education

Bachelor's Degree

Job description

Vice President, Operations Oversight Team Manager – UK Transfer Agency Operations

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Operations Oversight Team Manager to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.

In this role, you’ll make an impact in the following ways:

1. Managing a team of people responsible for operational service for Transfer Agency clients. Recruit, direct, motivate, train and develop staff, maximizing their individual contribution, professional growth, and their ability to function effectively with their colleagues as a team.
2. Overseeing daily activities and ensuring that all client service standards are met/exceeded. This work may include oversight of transaction processing, records maintenance, payments, reconciliations, and other processes for or related to Transfer Agency.
3. Analyze data to monitor operational performance and drive continuous improvement, owning the resolution of any operational service issues related to your team to drive process improvement and efficiencies, reduce risk, and deliver excellent Transfer Agency service.
4. Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR, and Consumer Duty as applicable.

To be successful in this role, we’re seeking the following:

1. Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
2. 5-7 years of total work experience preferred including experience in people management.
3. Experience in a financial services client services area and/or operations oversight preferred.
4. Willingness to develop personal skills in AI/Digital Tools preferred.

BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans