Vice President, Client Enablement

BNY; Manchester; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible global resources

Generous paid leaves

Wellbeing programs

Job summary

BNY in Manchester is seeking a VP, Client Enablement Manager to lead end-to-end client onboarding projects within the Wealth Solution team. This role requires strong project management skills and previous onboarding experience to optimise processes and ensure a tailored, client-centric onboarding journey. Ideal candidates will have a Bachelor’s degree in a relevant field and a strong understanding of wealth management client segments. BNY offers competitive compensation and benefits, promoting a culture of excellence.

Qualifications

• Previous onboarding experience with a focus on client onboarding.
• Proven ability to manage complex onboarding initiatives.
• Strong understanding of onboarding systems and data flows.

Responsibilities

• Lead client onboarding projects and provide status reporting.
• Own and optimise client onboarding processes.
• Partner with Wealth client teams to enhance onboarding experiences.

Skills

Client onboarding

Project management

Stakeholder management

Process improvement

Communication

Systems and data literacy

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Agile

Waterfall

Job description

Job Description

At BNY, our culture allows us to run our company better and enables employee’s growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of VP, Client Enablement Manager to join our Wealth Solution team. This role is located in Manchester.

Responsibilities

• Lead end‑to‑end client onboarding projects: define scope, plan timelines, allocate resources, manage RAID logs, and provide clear status reporting to stakeholders.
• Own and optimise onboarding processes: map workflows, standardise procedures, and continuously improve efficiency across onboarding touchpoints.
• Develop deep understanding of onboarding systems and data flows; liaise with technology and Operations teams to resolve defects, improve integrations, and ensure data quality.
• Partner with Wealth client teams to capture requirements, tailor onboarding journeys to client segments, and ensure a high‑touch, client‑obsessed experience.

Qualifications

• Education: Ideally a Bachelor’s degree in Business, Finance, Education/Instructional Design, Communications, or a related field; or equivalent practical experience.
• Experience: Previous onboarding experience; extensive work experience, with meaningful time spent in client onboarding, implementation, or operational delivery.
• Project/Program Management: Proven ability to manage complex, multi‑stakeholder onboarding initiatives; familiarity with PM methodologies and tools (e.g., Agile, Waterfall, RAID, dashboards).
• Systems and Data Literacy: Strong understanding of onboarding platforms, document management, and data flows; ability to partner with tech and operations to remediate issues.
• Wealth Domain Knowledge: Understanding of wealth management client segments, products, account structures, documentation requirements, and service expectations.
• Stakeholder Management and Communication: Excellent communication skills; ability to influence cross‑functional teams (sales, operations, tech, risk) and present clearly to senior stakeholders.
• Process Improvement: Track record in simplifying processes, removing friction, and driving measurable client experience and cycle‑time improvements.
• Preferred (nice‑to‑have): Professional certifications (e.g., PMP, Agile/Scrum, Lean/Six Sigma) and experience implementing onboarding tooling or client journey transformations.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.