Team Leader: Equine Reception

Oakhill Veterinary Centre; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Services Team Leader to oversee a dedicated team in a vibrant veterinary practice. This role involves managing a team of four while ensuring smooth operations in a busy environment. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a knack for problem-solving. With a focus on customer service and team development, you'll play a vital role in supporting the veterinary staff and enhancing client experiences. Join a supportive team that values ongoing training and professional growth, making a significant impact in the equine veterinary field.

Benefits

Ongoing training & professional development

Wellbeing support in a friendly environment

Qualifications

• Supervisory experience and ability to motivate a team are essential.
• Good critical thinking, decision making, and problem-solving skills required.

Responsibilities

• Coordinate the team and manage staff rotas for efficient operations.
• Train team members and maintain high standards of customer service.
• Liaise with vets and support clients in a busy veterinary practice.

Skills

Team Leadership

Communication Skills

Critical Thinking

Problem Solving

Time Management

Education

Administrative Knowledge

Microsoft Office Skills

Job description

Fantastic opportunity for an enthusiastic and dynamic Customer Services Team Leader to join our equine reception/administration team in Goosnargh, Preston.

The successful candidate will be managing a team of four, looking after 16 vets and their equine clients. They must be a positive and supportive addition to the team with the ability to successfully manage the smooth running of a busy ambulatory and clinical veterinary practice.

No experience of working in a veterinary setting is necessary – team leadership skills are more important!

Main tasks and responsibilities

• Coordinating the team, prioritising and delegating tasks.
• Managing the staff rotas and working the diary efficiently to maximise daily output.
• Training the team, with a focus on continuous development and accuracy of work.
• Maintaining and developing efficient processes and implementing new services.
• Assisting and supporting our clients, ensuring their needs are met in a friendly, professional manner by the reception team.
• Liaising with directors, clinic and on the road vets, and the nursing team.
• Taking telephone calls, managing email communications and processing payments, delivering a high level of customer service throughout each client experience.
• Assisting the veterinary surgeons, wider equine team, and senior management with requests.
• Promotion of the services offered by Oakhill Equine Vets.

The successful candidate must be able to demonstrate and possess supervisory experience, good critical thinking, decision making and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and team management skills, with the ability to multitask.

Minimum Requirements:

• A self-starter with the ability to motivate a team.
• Microsoft Office with typing skills and administrative knowledge with an eye for detail.
• Able to work well in a fast-paced environment and still maintain a high standard.
• Effective time management skills with the ability to prioritise tasks.

Experience working within a veterinary practice along with basic horse care knowledge allowing an understanding of the importance and prompt communications required in emergency care.

Working hours:

This is a full-time (40 hours per week) position, working within office hours: Monday to Friday, 8am – 6pm.

What do Oakhill offer?

• A competitive salary dependent on skills and experience – to be discussed at interview.
• Ongoing training & professional development.
• Wellbeing support in a friendly environment.