Veterinary Receptionist - FTC

British Veterinary Association; Norwich; On-site; GBP 20,000 - 26,000; Full time

Job summary

Taverham Veterinary Hospital seeks a full-time receptionist to enhance their reception team, focusing on excellent client care and customer experience. The role includes a 37-hour work week, Monday to Friday, with additional responsibilities on the shop floor. Benefits include competitive salary, annual leave, wellbeing initiatives, and opportunities for professional development.

Benefits

6.6 Weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Proven reception knowledge is required.
• Experience in providing excellent client care.
• Enjoy working in a busy and fast-moving environment.

Responsibilities

• Focus on delivering excellent customer experience.
• Join the superstar reception team.
• Additional roles on the shop floor may be required.

Skills

Client care

Computer literacy

Reception knowledge

Job description

Taverham Veterinary Hospital is looking for a full-time receptionist to join our superstar reception team. As well as being an outstanding receptionist, roles may also include being on the 'shop floor' focusing on delivering an excellent customer experience, making sure that we can offer the gold standard service that we always strive for.

Our fantastic team

Currently, we have 34 Veterinary Surgeons, 41 Registered Veterinary Nurses, 5 Student Veterinary Nurses, 9 Animal Nursing Assistants, and 30+ Support staff. Many of our Vets and Nurses are certificate holders in multiple disciplines.

As part of our commitment to giving back, we support several charities. We are proud to run the Norwich division of StreetVet from Taverham Veterinary Hospital, headed up by our super vet Claire! StreetVet is a charity that provides essential veterinary care to the animals of those experiencing homelessness, for which many of our team volunteer. Our team regularly fundraises with quiz and chips nights, with the most recent event in January raising over £2,000!

We support Dogs Trust and regularly welcome their resident dogs to attend hydrotherapy sessions at our practice, and we take great satisfaction in knowing that we are making a positive difference in the lives of these animals.

More about you

We are looking for candidates with proven reception knowledge, who are computer literate, and have experience with providing excellent client care and who enjoy working in a busy, fast-moving environment.

Working pattern

The position is 37 hours per week, working Monday to Friday plus 1 in 4 Saturdays. Please note, this is a 12-month fixed-term contract position.

In addition to a competitive salary, you will benefit from

• 6.6 Weeks annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care