Veterinary Receptionist (FTC)

IVC Evidensia; Cwmbran; On-site; GBP 8,800 - 15,000; Part time

Benefits offered by this job

Annual leave

Birthday off

Family-friendly policies

Healthcare

Cycle to Work

Pension scheme

Discounted veterinary care

Job summary

inspiring vet care’s Wellpets practice is seeking a friendly Receptionist to join the team on a part-time fixed-term basis to cover maternity leave. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience.

You’ll manage appointments, handle enquiries, support client communications and work closely with clinical and non‑clinical colleagues to ensure a smooth patient and client journey.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Welcoming patients and clients, delivering a welcoming, professional and compassionate experience.
• Managing appointments and handling telephone enquiries.
• Supporting client communications and coordinating with clinical and non-clinical colleagues.
• Processing payments and completing administrative tasks.
• Contributing to a positive client and patient journey.

Skills

Communication

Customer service

Multitasking

Team player

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Wellpets on a part-time fixed-term basis to cover maternity leave.

We are a growing small animal practice with two well-equipped sites and a close-knit team that takes pride in fostering a supportive and collaborative environment. Every team member plays a vital role in delivering exceptional care to our patients. Our vets bring a wealth of experience, working alongside dedicated veterinary nurses and support staff who share a strong commitment to animal welfare. We prioritise open communication and teamwork, ensuring that everyone’s voice is valued.

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

This is a part-time role working 22 hours per week Mon‑Sat, no bank holidays or out of hours.

The role will include welcoming patients and clients, making appointments, telephone enquiries, taking payments and further administrative tasks. This exciting role would give huge job satisfaction to a highly motivated and organised individual, who can deliver outstanding customer service.

You Might Be a Great Fit If...

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £14,636.49 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.